Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamal Jenkins

Owings Mills

Summary

Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

Enterprise Residential
03.2023 - Current
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Escalated major issues to property manager for immediate remediation.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Posted policies and rules in common areas for tenant review.
  • Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.

Leasing Consultant

Enterprise Residential
05.2021 - 03.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.

Maintenance Porter

Enterprise Residential
11.2020 - 05.2021
  • Consistently adhered to safety regulations and protocols, promoting a secure work environment for all facility occupants and staff.
  • Maintained well-organized inventory of tools and supplies, ensuring easy access for all team members.
  • Reduced pest problems through proper trash disposal procedures and regular cleaning of common areas.
  • Efficiently managed time-sensitive tasks such as snow removal during winter months to ensure safe access for all building occupants.
  • Contributed to a positive work environment by maintaining open communication with colleagues and supervisors regarding maintenance needs and concerns.
  • Performed cleaning and maintenance duties as directed.
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Front of House Supervisor

Acts Retirement Communities
03.2018 - 11.2020
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
  • Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
  • Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
  • Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
  • Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.

Education

Century High School
Eldersburg, MD

Skills

  • Administrative support
  • Strong communication skills
  • Able to work independently or within a team
  • Telephone and email etiquette
  • Fair housing regulations
  • Property management
  • Payment collection
  • Records management
  • Appointment scheduling
  • Decision-making
  • Knowledge of Outlook, Teams, Word, and a bit of Excel
  • Able to work independently or within a team

Accomplishments

    - 2023 Gold Excellence HERO award winner

    - Receives an above average score with 0 findings for the last 2 years me taking over the resident files responsibility for state & county audits

Timeline

Assistant Property Manager

Enterprise Residential
03.2023 - Current

Leasing Consultant

Enterprise Residential
05.2021 - 03.2023

Maintenance Porter

Enterprise Residential
11.2020 - 05.2021

Front of House Supervisor

Acts Retirement Communities
03.2018 - 11.2020

Century High School

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