Jamal Mason
Baltimore
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concessions Supervisor
Levy Restaurants
Baltimore, MD
06.2024 - Current
- ### High-Value Responsibility Gaps
- **Inventory Management**: Regularly checked inventory and ensured proper stock rotation.
- **Food Safety Compliance**: Followed food safety guidelines to maintain hygiene and safety standards.
- **Point of Sale Operations**: Operated point-of-sale systems for transactions and cash handling.
- **Customer Engagement**: Engaged with customers to enhance their experience and encourage feedback.
- Checked inventory regularly and ensured proper stock rotation for freshness.
- Followed food safety guidelines to maintain hygiene and quality standards consistently.
- Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
Concessions Supervisor
Aramark
Baltimore, MD
07.2023 - 02.2024
- Monitored stock levels and placed orders with vendors when needed.
- Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.
- Managed the daily operations of the concession stand, including scheduling employees, setting prices, and ensuring quality standards.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
Security Officer
Allied Universal
Baltimore, MD
12.2022 - 07.2023
- Promptly responded to all security violations and emergency calls
- Unarmed Security Officer
- Performed hourly patrols.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
Team Lead
Regal Entertainment Group
Baltimore, MD
01.2022 - 12.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Sales Associate
Foot Locker
Baltimore, MD
04.2019 - 10.2019
- I always made sure the customer gets what they want.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Education
High school diploma -
Forest Park High School
Baltimore, MD05-2020
High school diploma - Buisness
Allegany College of Maryland
Cumberland, MDSkills
- Retail Management
- Sales
- Retail Sales
- Merchandising
- Cash Handling
- Sales Management
- Management
- Account Management
- Inventory Control
- Security
- Loss Prevention
- Surveillance
- Customer Service
- CCTV
- Supervising Experience
- Cash register
- Cooking
- Guest services
- Hospitality
- Food handling
- Communication skills
Certification
ServSafe Food Manager Certified.
ServSafe Alcohol Certified.
Timeline
Concessions Supervisor
Levy Restaurants
06.2024 - Current
Concessions Supervisor
Aramark
07.2023 - 02.2024
Security Officer
Allied Universal
12.2022 - 07.2023
Team Lead
Regal Entertainment Group
01.2022 - 12.2022
Sales Associate
Foot Locker
04.2019 - 10.2019
High school diploma -
Forest Park High School
High school diploma - Buisness
Allegany College of Maryland