James Adams
Baltimore
Summary
Results-driven Retail Management Professional experienced in operational management and team leadership. Achieved sales targets and enhanced store efficiency through strategic planning and problem-solving. Focused on driving store performance and enriching customer experiences while fostering collaborative team environments.
Overview
24
24
years of professional experience
Work History
Store Manager
AutoZone
Essex, MD
12.2024 - Current
- Led daily store operations, ensuring optimal inventory levels and product availability.
- Guided staff through comprehensive training on customer service excellence and in-depth product knowledge.
- Developed and implemented visual merchandising techniques to enhance product visibility and stimulate sales growth.
- Evaluated sales data to uncover trends and optimize inventory management strategies.
- Conducted regular assessments and training sessions to reinforce loss prevention strategies, effectively decreasing shrinkage.
- Developed and executed training initiatives to elevate staff expertise in customer service and product knowledge, thereby improving customer satisfaction.
- Trained and mentored staff on customer service best practices and product knowledge.
Winback Outside Sales Mgr
Comcast
Whitemarsh, Maryland
01.2017 - Current
- Executed sales strategy within assigned territory, driving revenue and increasing Xfinity penetration
- Develop and execute a sales strategy within assigned territory to drive revenue and increase Xfinity penetration
- Reviewed and assessed assigned territory, ensuring timely contact with potential residential customers
- Systematically review and assess an assigned territory to ensure that potential residential customers are contacted on a prescribed basis
- Delivered optimal customer experience in assigned territory, fostering partnerships with Comcast area teams to enhance service penetration and reduce churn
- Assisted customers by troubleshooting and resolving issues with PC and mobile devices to enhance user experience.
- Developed strategic sales plans to enhance market penetration and drive revenue growth.
- Led team of sales representatives, providing mentorship and guidance to improve performance and achieve targets.
Territory Mgr
Verizon Wireless/Wireline
Silverspring, Maryland
01.2013 - 01.2017
- Led the company in new Fios sales and upgrades nationwide
- Led company in nationwide Fios sales and upgrades, driving market growth
- Developed new reps in effective sales techniques to enhance team performance
- Accounted for over 60% of the stores' total sales revenue during my tenure
- Achieved 400% quota attainment over the course of the year
- Developed strategic sales plans to enhance market penetration and increase revenue growth.
- Led cross-functional teams to implement operational efficiencies across multiple territories.
Sales Manager
CSOK/Verizon
Bel Air, Maryland
03.2011 - 01.2013
- Led team in Fios sales, winning every sales contest during tenure.
- Led company in overall phone sales and contributed to gross profit margin.
- Achieved top employee status in overall sales for the region.
- Analyzed market trends and competitor activities to refine product positioning and promotional strategies.
- Fostered relationships with key stakeholders to drive business development initiatives and customer retention efforts.
Assistant Mgr
Adcommdigitel/Sprint
Baltimore, Maryland
01.2005 - 01.2010
- Managed inventory for Iden/Cdma department and customer accessory wish list, contributing to annual sales increases.
- Initiated new advertising strategies, which enhanced customer image of store and increased customer traffic.
- Initiated advertising strategies that improved customer perception of store and increased foot traffic.
- Collaborated with local retailers to launch 'Summer Sizzle Sidewalk Day,' advocating for individual retailer discounts.
- Designed and arranged window displays for new products section.
- Provided comprehensive training for new sales employees to enhance their ability to assist customers effectively.
- Developed training programs that improved staff performance and knowledge retention.
- Led team in delivering exceptional customer service and support for Sprint products.
Sales Supervisor Telemarketing Business Division
MCI Worldcomm
Hunt Valley, Maryland
01.2003 - 01.2005
- Led floor sales training for new recruits in my department.
- Organized bringing special business promotions to qualified non business consumers, which increased sales by 35%.
- Created new customer accounts by leveraging recycled data leads, achieving record numbers from recycled data leads.
- Reviewed dead-canceled accounts with clients, generating new business from previous customers.
- Company's Top Salesman, numbers, stats, production, career sales average ranked at over 250% of quota.
- Led sales team to exceed quarterly targets through strategic planning and effective coaching.
- Developed training programs that improved team performance and product knowledge.
Education
Graduate - Computer and Information Sciences
Airforce Community College
Kessler A.F.B01-1996
Associate of Arts - Air force Cyber security IT Training
Community College of The Air Force
Montgomery, AL01-2002
Bachelor of Science - Cyber security Training
University of Phoenix
Phoenix01-2017
Skills
- Customer service
- Customer relations
- Store operations
- Training and mentoring
- Store opening and closing
- Inventory management
- Client engagement
- Problem-solving
Timeline
Store Manager
AutoZone
12.2024 - Current
Winback Outside Sales Mgr
Comcast
01.2017 - Current
Territory Mgr
Verizon Wireless/Wireline
01.2013 - 01.2017
Sales Manager
CSOK/Verizon
03.2011 - 01.2013
Assistant Mgr
Adcommdigitel/Sprint
01.2005 - 01.2010
Sales Supervisor Telemarketing Business Division
MCI Worldcomm
01.2003 - 01.2005
Bachelor of Science - Cyber security Training
University of Phoenix
Graduate - Computer and Information Sciences
Airforce Community College
Associate of Arts - Air force Cyber security IT Training
Community College of The Air Force