James Baker
Port Deposit,MD
Summary
Dynamic Dispatcher with proven expertise at Cecil County in emergency response coordination and resource allocation management. Excelled in optimizing dispatch efficiency and ensuring timely service delivery through effective real-time communication monitoring. Recognized for maintaining operational transparency and prioritizing urgent requests, demonstrating strong problem-solving and organizational skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dispatcher
Cecil County
11.2023 - Current
- Coordinated emergency response units to optimize dispatch efficiency and ensure timely service delivery.
- Monitored communication systems to facilitate real-time updates and resource allocation during incidents.
- Managed call intake processes, prioritizing emergency requests based on urgency and available resources.
- Assisted in maintaining accurate logs of dispatched units and incident reports for operational transparency.
- Utilized geographic information systems (GIS) to optimize routing and resource allocation.
- Collaborated with law enforcement and emergency services to ensure seamless operations.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
High School Diploma -
Havre De Grace High School
Havre De Grace, MDSkills
- Emergency response coordination
- Real-time communication monitoring
- Resource allocation management
- Call intake processing
Certification
EMD, EFD, EPD. and ETC course certifications from the International Academy of Emergency Dispatch
Timeline
Dispatcher
Cecil County
11.2023 - Current
High School Diploma -
Havre De Grace High School