Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Berry

Clinton

Summary

Dynamic Logistics Account Executive Trainee at Total Quality Logistics with a proven track record in client portfolio management and operational efficiency. Expert in CRM systems and adept at problem-solving, I excel in enhancing service delivery and fostering strong client relationships. Committed to continuous improvement and delivering exceptional customer service.

Overview

1
1
year of professional experience

Work History

Logistics Account Executive Trainee

Total Quality Logistics
Houston
06.2024 - 05.2025
  • Built and maintained a robust portfolio of clients through proactive outreach, averaging 80+ calls daily.
  • Utilized CRM and TMS platforms to manage shipping data, update load statuses, and generate accurate documentation.
  • Resolved technical and operational issues by troubleshooting errors in shipment data and client accounts.
  • Provided 24/7 client support, applying problem-solving to quickly resolve service interruptions.
  • Collaborated with internal teams to optimize processes, improving delivery efficiency and reducing delays.

Behavioral Health Technician

A Caring Community LLC
Glendale
03.2024 - 01.2025
  • Documented client progress and maintained accurate case files in electronic health record (EHR) systems.
  • Supported troubleshooting of data-entry errors and ensured timely updates for clinical evaluation.
  • Worked within cross-functional teams to streamline communication and improve record-keeping.

Debt Collections Agent

One Main Financial
Tempe
01.2024 - 06.2024
  • Updated and maintained customer records in CRM systems, ensuring data integrity and compliance.
  • Navigated multiple systems simultaneously to process payments, extensions, and account status changes.
  • Guided clients through account access, troubleshooting portal issues, and resolving system errors.
  • Acted as liaison between internal departments, escalating technical and compliance-related cases.

Flooring Sales Specialist

Floor & Decor
Glendale
01.2024 - 06.2024
  • Assisted customers in navigating product databases to locate solutions tailored to their needs.
  • Coordinated logistics and scheduling through digital systems, ensuring seamless service delivery.
  • Demonstrated strong customer-facing IT support skills, including answering technical product/system questions.

Education

Bachelor of Arts - Business Management

Arizona Christian University
Phoenix, AZ
05.2025

Bachelor of Arts - Business Management

Merrimack College
North Andover
05.2025

Skills

  • Microsoft Office Suite
  • Task delegation
  • Meeting management
  • Analytical skills
  • Multitasking
  • Interpersonal skills
  • Communication skills
  • Problem-solving
  • Decision-making
  • Written communication
  • Attention to detail
  • Continuous improvement
  • Time management
  • Conflict resolution
  • Customer service

Timeline

Logistics Account Executive Trainee

Total Quality Logistics
06.2024 - 05.2025

Behavioral Health Technician

A Caring Community LLC
03.2024 - 01.2025

Debt Collections Agent

One Main Financial
01.2024 - 06.2024

Flooring Sales Specialist

Floor & Decor
01.2024 - 06.2024

Bachelor of Arts - Business Management

Arizona Christian University

Bachelor of Arts - Business Management

Merrimack College
James Berry