James Berry
Clinton
Summary
Dynamic Logistics Account Executive Trainee at Total Quality Logistics with a proven track record in client portfolio management and operational efficiency. Expert in CRM systems and adept at problem-solving, I excel in enhancing service delivery and fostering strong client relationships. Committed to continuous improvement and delivering exceptional customer service.
Overview
1
1
year of professional experience
Work History
Logistics Account Executive Trainee
Total Quality Logistics
Houston
06.2024 - 05.2025
- Built and maintained a robust portfolio of clients through proactive outreach, averaging 80+ calls daily.
- Utilized CRM and TMS platforms to manage shipping data, update load statuses, and generate accurate documentation.
- Resolved technical and operational issues by troubleshooting errors in shipment data and client accounts.
- Provided 24/7 client support, applying problem-solving to quickly resolve service interruptions.
- Collaborated with internal teams to optimize processes, improving delivery efficiency and reducing delays.
Behavioral Health Technician
A Caring Community LLC
Glendale
03.2024 - 01.2025
- Documented client progress and maintained accurate case files in electronic health record (EHR) systems.
- Supported troubleshooting of data-entry errors and ensured timely updates for clinical evaluation.
- Worked within cross-functional teams to streamline communication and improve record-keeping.
Debt Collections Agent
One Main Financial
Tempe
01.2024 - 06.2024
- Updated and maintained customer records in CRM systems, ensuring data integrity and compliance.
- Navigated multiple systems simultaneously to process payments, extensions, and account status changes.
- Guided clients through account access, troubleshooting portal issues, and resolving system errors.
- Acted as liaison between internal departments, escalating technical and compliance-related cases.
Flooring Sales Specialist
Floor & Decor
Glendale
01.2024 - 06.2024
- Assisted customers in navigating product databases to locate solutions tailored to their needs.
- Coordinated logistics and scheduling through digital systems, ensuring seamless service delivery.
- Demonstrated strong customer-facing IT support skills, including answering technical product/system questions.
Education
Bachelor of Arts - Business Management
Arizona Christian University
Phoenix, AZ05.2025
Bachelor of Arts - Business Management
Merrimack College
North Andover05.2025
Skills
- Microsoft Office Suite
- Task delegation
- Meeting management
- Analytical skills
- Multitasking
- Interpersonal skills
- Communication skills
- Problem-solving
- Decision-making
- Written communication
- Attention to detail
- Continuous improvement
- Time management
- Conflict resolution
- Customer service
Timeline
Logistics Account Executive Trainee
Total Quality Logistics
06.2024 - 05.2025
Behavioral Health Technician
A Caring Community LLC
03.2024 - 01.2025
Debt Collections Agent
One Main Financial
01.2024 - 06.2024
Flooring Sales Specialist
Floor & Decor
01.2024 - 06.2024
Bachelor of Arts - Business Management
Arizona Christian University
Bachelor of Arts - Business Management
Merrimack College