Overview
Work History
Skills
Timeline
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JAMES COLES

Hyattsville

Overview

16
16
years of professional experience

Work History

Universal Banker

Truist Bank
03.2021 - 08.2024
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Vault master

PRODUCE FRESH SPECIALIST

LIDL
01.2018 - 02.2021
  • Responsible for making sure freshness is ensured for all produce
  • Counting inventory and making anticipatory orders that match the projected sales of each day
  • Promote the Lidl culture of incredible customer service with a high quality shopping experience
  • Be a team player ready to be cross-trained in all aspects of our store
  • Demonstrate our company values of recognition, respect, responsibility and trust

Store operation manager (Operation specialist)

Sprint
01.2015 - 01.2017
  • Support sales team in retail stores, by using excellent organizational and planning skills to provide full and ongoing support for all facets of Store operations, inventory, and merchandising
  • Conduct device/cycle counts and physical count reconciliations and inventory returns
  • Maintains appearance of the sales floor and back office
  • Merchandises and stocks products, collateral and required postings
  • Advertising presentation of new products
  • Communicating with customers via email and telephone to solve any discrepancies or concerns

CASUAL MAIL HANDLER

UNITED STATES POSTAL SERVICE
01.2014 - 01.2015
  • Sort mail and parcels according to country, states, zip code to be sent out with carriers or varies United States Postal Service facilities
  • Unload mail from trucks as they arrive into large hampers and bins
  • Operate machinery for processed packages, parcels and letters
  • Inspect postal equipment for any damages and report observations to appropriate management
  • Operate fork-lifter when transferring mail to flat sorter then gets sent to local facilities

ASSISTANT MANAGER (MEAT&SEAFOOD DEPT.)

HARRIS TEETERS
01.2009 - 01.2014
  • MAINTAIN A POSITIVE STORE ENVIRONMENT AND HIGH STANDARD OR MERCHANDISING, PLACEMENT, STORE SIGNAGE, AND PROPER DISPLAY TECHNIQUES TO CREATE AN INVITING ATMOSPHERE FOR CUSTOMER
  • SETTING UP WINE TASTING AND PREPARATION OF UNIQUE DISHES EVERY WEEK
  • CONSISTENTLY EXCEED SALES AND CUSTOMER SERVICE GOALS, CONTROL EXPENSES, SHRINKAGE AND INVENTORY LEVELS IN THE STORE
  • RESPONSIBLE OF MEETING MONTHLY SALES GOALS AND IMPLEMENTING DEPARTMENT GOALS
  • ALSO, FOR TRAINING/MENTORING/DEVELOPING NEW EMPLOYEES

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Customer needs assessment
  • Deposit processing
  • Document preparation
  • Customer service
  • Teller experience
  • Account openings
  • Team collaboration
  • Check cashing and withdrawals

Timeline

Universal Banker

Truist Bank
03.2021 - 08.2024

PRODUCE FRESH SPECIALIST

LIDL
01.2018 - 02.2021

Store operation manager (Operation specialist)

Sprint
01.2015 - 01.2017

CASUAL MAIL HANDLER

UNITED STATES POSTAL SERVICE
01.2014 - 01.2015

ASSISTANT MANAGER (MEAT&SEAFOOD DEPT.)

HARRIS TEETERS
01.2009 - 01.2014

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JAMES COLES