James Guay
Denton
Summary
Dynamic IT Technician with 21 years at Fairfax County Public Schools, excelling in troubleshooting and system performance optimization. Proven ability to support diverse users, including incarcerated students, while fostering positive relationships. Skilled in debugging and application installations, enhancing operational efficiency and user satisfaction across multiple educational environments.
Overview
27
27
years of professional experience
Work History
IT Technician
Fairfax County Public schools
Fairfax
03.2004 - Current
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Deployed operating systems.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Maintained positive working relationship with fellow staff and management.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Maintained user accounts in Active Directory and Exchange Server environments.
- 21 years computer experience with Fairfax County school system. During tenure at school system. Worked at the IT Help Desk as System Admin, assisting all users both adults and students with wide variety of computer needs. Also worked one to one with students who had been removed from schools for various reasons, including incarceration. For 4 years, served as Support Tech in adult correctional facilities, juvenile facilities, halfway houses, with the IAS Programs. Worked in DSS (Dept of Special Services). Supplied IT support in four elementary schools in FCPS, and IT Support in the Gatehouse Admin building. Worked with FCPS School board members to supply onsite and home computer tech assistance. (as needed)
Projector Coordinator
Service Source
Alexander
03.1998 - 05.2003
- Conferred with project personnel to identify and resolve problems.
- Project Manager at Service Source, (Edsal Park location) a job shop for adults with handicaps and disabilities. Setup and coordinate the Marine Corps Med Bag contract of 5000 units. This field style backpack was comprised of 72 pieces for field med usage. The bags were stuffed by our clients on a assembly line setup. Each Client was responsible for adding one item to the bag. This whole job was designed by me, and assembled by our clients.
Education
IT A + Certification Associates Degree - Information and Computer Systems
The Chubb Institute
Reston, VA04-2003
High School Diploma -
Park View H.S
Sterling VA05-1983
Skills
- Debugging
- Application installations
- System performance optimization
- Data recovery
- Peripheral repair
- Service desk support
- Working with incarcerated students for tech support
- School Board Support
- Site IT in four FCPS public elementary schools
- Gatehouse Admin Support
- DSS (special Services) IT Support
Affiliations
- denton md town planning council (Alternate)
Timeline
IT Technician
Fairfax County Public schools
03.2004 - Current
Projector Coordinator
Service Source
03.1998 - 05.2003
IT A + Certification Associates Degree - Information and Computer Systems
The Chubb Institute
High School Diploma -
Park View H.S
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