James Hackett
Frederick
Summary
Entry-level IT and Infrastructure Technician with hands-on experience supporting hardware installations, equipment handling, ticket-based troubleshooting, and operational support in physically demanding environments. Proven ability to follow strict safety procedures, work rotating shifts, coordinate with teams and contractors, and perform break-fix activities. Strong foundation in hardware handling, documentation, and operational discipline with a demonstrated willingness to learn and grow within large-scale data center environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technician Tier 1
General Dynamics (Contract Assignment)
Frederick, MD
03.2024 - Current
- Delivered tier 1 technical support for end-user hardware and infrastructure issues via a ticketing system, ensuring timely escalation according to standard operating procedures.
- Assisted with installation, replacement, and troubleshooting of computer hardware, peripherals, and network-connected equipment.
- Supported equipment staging, labeling, inventory tracking, and asset documentation in controlled environments.
- Followed established safety and security procedures while working around enterprise IT and infrastructure equipment.
- Coordinated with internal teams and third-party vendors to support deployment and maintenance activities.
- Documented work performed, issues identified, and resolutions in accordance with operational standards.
- Worked independently and as part of a team while prioritizing tasks in a fast-paced environment.
- Diagnosed and resolved hardware and software issues for end-users, improving system performance.
Logistics & Equipment Handling Technician
JK Moving Services
Gaithersburg, MD
01.2021 - 02.2024
- Supported transportation, installation, and removal of sensitive equipment and materials across multiple sites.
- Safely loaded, secured, and unloaded equipment using proper material-handling tools and techniques.
- Collaborated with team members to strategize logistics for residential and commercial moves.
- Worked in physically demanding environments requiring extended standing, lifting, stair navigation, and teamwork.
- Followed detailed work instructions and coordinated with crew members to complete jobs efficiently and safely.
- Maintained accurate job documentation and incident reporting.
Facilities & Operations Support Technician
Montgomery County Public Schools
Gaithersburg, MD
12.2015 - 02.2021
- Monitored and maintained operational systems to ensure efficient school function.
- Assisted in training new staff on software tools and operational procedures.
- Coordinated supply inventory management, ensuring timely availability for school operations.
- Supported building operations with a focus on safety, cleanliness, and equipment readiness.
- Performed inspections, minor repairs, and preventive maintenance tasks.
- Assisted with setup and breakdown of large-scale event spaces, requiring coordination and physical labor.
- Followed safety standards and reported issues according to established procedures.
Education
Associate of Science - Business
Montgomery College
Rockville, MDSkills
- Hardware Installation & Break/Fix Support
- Equipment Handling & Rack Preparation
- Copper & Fiber Cable Handling (installing, routing, labeling, patching)
- Ticketing Systems & Work Order Tracking
- Safety Procedures, SOPs, and Compliance
- Inventory & Asset Management
- Material Handling Tools (Pallet jacks, dollies, forklifts)
- Physical Operations (lifting 40 lbs, ladders, long shifts)
- Team Coordination & Contractor Support
- Microsoft Office (Outlook, Word, Excel)
- Hardware installation
Certification
CPR & AED Certified
Timeline
IT Technician Tier 1
General Dynamics (Contract Assignment)
03.2024 - Current
Logistics & Equipment Handling Technician
JK Moving Services
01.2021 - 02.2024
Facilities & Operations Support Technician
Montgomery County Public Schools
12.2015 - 02.2021
Associate of Science - Business
Montgomery College