- Reading
- I participate in a variety of outdoor recreational activities
- Crafting and DIY Projects
- Music
- Photography
James Hawkins
Silver Spring
Summary
I have been told I am a "Jack of all trades", I can easily fit into many rolls that my employer has required. Im happy to unpack a shipment, run to help a customer, or fill in for a call out. I can be just as comfortable cleaning toilets as settling the cash office for the day. I can lead as easily as follow depending on what is needed at the time.
Overview
14
14
years of professional experience
Work History
Backroom Associate
TJX Companies
10.2023 - Current
- Received and organized merchandise
- Conducted regular inventory audits
- Maintained cleanliness and safety standards
- Assisted in training new associates
- Coordinated with floor staff with restocking of merchandise on sales floor.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Personal Shopper, Stock Clerk, Beer and Wine
Safeway
05.2020 - 09.2023
- Boosted customer satisfaction by assisting in item selection.
- Streamlined shopping processes in collaboration with team members.
- Cultivated strong customer relationships to enhance service experience.
- Trained new staff on effective customer engagement techniques.
- Organized completed orders in labeled, temperature-appropriate storage for pickup.
- Met deadlines consistently while maintaining quality service standards.
Key Holder, Logistics, MOD, Shipping & Receiving
A.C. Moore
01.2012 - 03.2020
- Enhanced operational efficiency by supervising daily store activities.
- Ensured cash handling accuracy and security during transactions and deposits.
- Trained new staff on customer service and operational standards.
- Streamlined inventory management with effective stock replenishment and loss prevention.
- Supervised staff performance by overseeing cash drawer counts and equipment management.
- Resolved customer and staff conflicts calmly, maintaining professionalism under pressure.
Education
High School Diploma -
Wheaton High
Silver Spring, MD05-2001
Skills
- Customer service
- Receiving experience
- Loading and unloading
- Order picking
- Stock organization
- Warehouse operations
- Storeroom organization
- Quick learner
- Time management
- Dependable and reliable
- Attention to detail
- Problem-solving abilities
- Shipping and receiving
- Team collaboration
Accomplishments
- Achieved multiple store closures before the Covid shutdown by making sure all merchandise and store displays were sold or donated with accuracy and efficiency within just a few days of notice.
- Achieved a store record sales rate through effectively helping my team develop new ideas and implementation.
- Supervised team of over 25 staff members during peak seasons
Interests
Timeline
Backroom Associate
TJX Companies
10.2023 - Current
Personal Shopper, Stock Clerk, Beer and Wine
Safeway
05.2020 - 09.2023
Key Holder, Logistics, MOD, Shipping & Receiving
A.C. Moore
01.2012 - 03.2020
High School Diploma -
Wheaton High