James Lauck
Oakland,MD
Summary
Motivated Sales professional with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Driven to provide superior quality customer service. Innovative in leveraging knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Demonstrates effective communication skills.
Overview
14
14
years of professional experience
Work History
Correctional Sergeant
Garrett County Detention Center
05.2017 - Current
- Maintained order and security in the detention center by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 22 employees and performance of tasks and managed 20-60 offenders.
- Oversee the daily operations of the detention center.
Inside Sales Representative
Garrett Industrial Supply
09.2016 - 05.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Made hydraulic hoses for customers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions.
Security Guard
GM Security
09.2016 - 01.2017
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained security of the windmill farm.
Mechanic
Loch Lynn Service Center
07.2015 - 09.2016
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Exceeded quality standards by diligently inspecting completed repairs to ensure long-lasting results.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed front-end alignments.
- Repaired exhaust issues by welding and clamps.
Inside Sales Representative
Garrett Industrial Supply
09.2013 - 07.2015
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Made hydraulic hoses for customers.
General Laborer
GMS Mine Repair and Maintenance
07.2011 - 09.2013
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assembled rollers for underground mines.
Education
Bachelor of Science - Accounting
Liberty University
Lynchburg, VA08-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Team development
- Highly dependable
- Fast learner
Accomplishments
- Achieved Correctional Officer of the Quarter in 2018
- Promoted to the rank of Corporal in September 2019
- Promoted to the rank of Sergeant in January 2023
Languages
English
Native or Bilingual
Timeline
Correctional Sergeant
Garrett County Detention Center
05.2017 - Current
Inside Sales Representative
Garrett Industrial Supply
09.2016 - 05.2017
Security Guard
GM Security
09.2016 - 01.2017
Mechanic
Loch Lynn Service Center
07.2015 - 09.2016
Inside Sales Representative
Garrett Industrial Supply
09.2013 - 07.2015
General Laborer
GMS Mine Repair and Maintenance
07.2011 - 09.2013
Bachelor of Science - Accounting
Liberty University
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