James Martin
Havre De Grace
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain customer relations. Reliable team player and adaptable to changing needs, showcasing skills in customer interaction, bridging communications through English and Spanish speakers.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Bacco Italian Wine Bar
Abingdon, MD
12.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Provided knowledge on different wine varieties, as well as branched self knowledge on wines through research
Sales Rep
Vector Marketing Company, CUTCO
Havre De Grace, MD ; Remote
05.2020 - 07.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building..
Grill Cook
Aberdeen Iron Birds
Aberdeen, MD
05.2018 - 08.2018
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Business Management
Harford Community College
Bel Air, MDHigh School Diploma -
Havre De Grace
Havre De Grace, MD05-2019
Skills
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Clear and effective communication
- Handling difficult customers
- Memory retention
- Suggestive selling
- Professional appearance
- Bilingual
Affiliations
- North Bay Rugby
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sales Rep
Vector Marketing Company, CUTCO
05.2020 - 07.2020
Bartender/Server
Bacco Italian Wine Bar
12.2018 - Current
Grill Cook
Aberdeen Iron Birds
05.2018 - 08.2018
Business Management
Harford Community College
High School Diploma -
Havre De Grace