James M. Young
Brandywine
Summary
Achieved high levels of operational safety and efficiency by implementing comprehensive training for rail and bus operators. Enhanced team performance and accountability through effective supervision and management of company assets. Elevated customer satisfaction by delivering exceptional service and support.
Overview
16
16
years of professional experience
Work History
Transportation Specialist
U.S. Department of Transportation (DOT)
Washington, DC
06.2024 - 09.2025
- Executed comprehensive research and data gathering to address registration fraud concerns.
- Provides recommendations and contributions based on sound judgment, thorough analyses, cost-effectiveness, and sensitivity to overall policy impacts, addressing both strategic and tactical solutions.
- Monitor and track system change requests related to critical registration defects and enhancements, focusing on fraud detection and prevention.
- Proactively reviews and recommends improvements to business processes to enhance the division’s ability to detect and prevent fraud.
- Tracks assigned projects, correspondence, and other tasks from initiation to completion, addressing each within prescribed timeframes.
- Analyzes data to identify weaknesses, patterns, and trends in registration fraud, and communicates findings to the team and supervisors within established timeframes.
- Resolves or collaborates with team members to address CRM incidents within seven calendar days of receipt, effectively securing necessary cooperation or support.
- Ensures that the Suspicious Activity Tracker is current and accurate.
- Attends and actively participates in MC-R, MC-RS, and Division staff meetings, contributing valuable feedback and input.
- Rapidly adjusts plans, goals, and priorities to meet competing deadlines, ensuring that changes are relevant and appropriate to the work assignment.
- Demonstrates successful collaboration within the work environment, effectively overcoming significant organizational challenges such as coordination with external stakeholders or resource shortfalls.
- Provides advice and guidance consistent with appropriate guidelines in a coherent, articulate, positive, and helpful manner, ensuring thorough communication and understanding of relevant issues between the staff member and the customer, with no more than three exceptions.
- Prioritizes congressional inquiries and other items of Electronic Document Management System (EDMS) correspondence, conducts research, and provides summary of findings and/or resolution to the Team Leader and management within two days.
- Routinely responds to each customer request with the most accurate and complete information available. If immediate information cannot be provided during a telephone call, answers are delivered within two workdays of receipt. Email responses are generally provided within two workdays.
- Ensures customer questions are answered accurately and in accordance with procedures, with no more than three valid complaints.
- Elevates more complex questions and a recommended course of action to the Team Leader, supervisors, or other responsible individual within 24 hours of inquiry.
- Responses to customer requests are based on the most accurate and complete information available, reflecting knowledge and proper application of Federal regulations, precedent cases, and relationships among interested parties. If immediate information cannot be provided, responses are delivered within two workdays of receipt.
Program Analyst
Defense Intelligence Agency (DIA)
Washington, DC
05.2023 - 06.2024
- Served as FAAM for DCS support agreement personnel in the development and review of agency support agreements. Developed products that highlight DCS support agreements, identify responsibilities of participating entities, critical milestones, vital requirements, and associated funding documents.
- Reviewed, renewed, and tracked essential agreements by collaborating with requirement owners and verifying expiration dates with LOG, while leveraging existing agreements to meet DCS mission.
- Served as Organizational Defense Travel Administration (ODTA) and functional Area Agreement Manager (FAM). Completed ODTA certification while simultaneously training as a Functional Area Agreement (FAAM) within months of assignment to the organization. By obtaining both certifications I was quickly able to assist teammates with tackling a backlog of travel requests, which ensured successful Fiscal Year closeout.
- As an ODTA, I routinely manage and troubleshoot Defense Travel System (DTS) issues.
- Responded to inquiries, updated personal travel information within DTS, corrected vouchers, verified airline reservations for travel destinations, processed travel requirements related to hotel stay, Government Travel Cards (GTC) and vehicle mileage.
- As FAAM, a role typically given to GG-12/GG-13, assisted both internal and external stakeholders with development of draft SA’s, while conducting mid-point reviews, and routing, implementing, and terminating SA’s.
- Managed multi-year support agreements that secure provision of operational oversight of DCS operations in the Middle East. My efforts enabled senior DIA case officers who are detailed to CIA to provide direct operational oversight as Defense HUMINT Managers.
- Coordinated with external agencies to determine status of active or inactive agreements, reviewed large volume of agreements, communicated with POCs and agreement owners to decide if there is a continued need for existing agreements.
- Maintained inventory of DCS agreements valued at $2M. Provided guidance and expertise to internal and external organizational leadership. My identification of unused and underutilized support agreements saved millions in agency funds.
- Routinely called upon to lead bi-weekly ADHOC meeting with interagency officers and leadership, providing essential information pertaining to status of support agreements.
Rail/Train Operator/Rail Division Clerk/Depot Clerk/Asset manager
Washington Metropolitan Transit Authority (WMATA)
Washington, DC
01.2010 - 05.2021
- Operated, coordinated, and maintained speed of rail-guided electric-powered trains valued at $24M to transport passengers safely and efficiently between points throughout the Washington, D.C. metropolitan area.
- Supported investigations and determined options to aid response efforts, as well as identified possible causes for safety issues and initiated, and followed through with analysis, and process improvements options.
- Provided quality control reports for WMATA. Planned, organized, and conducted management improvement initiatives, focusing on the impact of changes in the organization and resources, while recommending courses of actions and solutions to resolve problems.
- Provided fleet accountability management services by uploading and monitoring fleet availability while utilizing tracking software to accurately reflect current location/status.
- Ensured safe entry, exit and arrival of over 120,000 passengers annually.
- Monitored train console and track safety indicator lights to ensure quick reaction to obstructions or other issues which could impact passenger safety.
- Analyzed fleet management processes, procedures, forms, and work measurements to effect improvement methods, work simplification efficiency, manual processing improvement, or other processing adaptation.
- Created and maintained essential records and reports, to include payroll documentation, ensuring compliance with Rail Transportation Operating Division.
- Assisted in the development and compilation of statistical data and records, using mathematical calculations to capture critical information required for annual reports.
- Reviewed and verified information contained on data processing reports and other documents, including operating payroll documentation, pertinent to the Rail Transportation Operating Division.
- Analyzed the utilization of company transportation fleet to the correct size in accordance with company policy and make recommendations for assets for turn-in and reassignment of assets for various reasons.
- Prepared and/or collected reports relative to monies and other negotiable transactions, changes in service, accident, mileage operated, etc. and distributed according to Transportation Department Instructions.
Bus Operator
WMATA
Washington, DC
01.2010 - 01.2010
- Safely operated and navigated commercial passenger bus through traffic along assigned routes, under various environmental conditions, and in accordance with traffic laws and departmental regulations.
- Maintained daily schedule in accordance with WMATA’s safety policies and procedures.
- Established customer relationships through prompt and courteous service.
- Communicated with customers, provided schedule, route, and fare information if the automated annunciator is inoperable or if a customer enquires directly.
- Managed assigned company assets, tracked/analyzed accident/incident reports for process improvement opportunities and compliance with established guidelines and procedures.
Education
High School Diploma -
U.S. Airforce
Riverdale Md01.1993
Diploma Graduate -
Parkdale High School
Riverdale, MD06.1987
Skills
- Exemplary Driving Record
- Commercial Driver’s License
- Flawless Safety/Security Record
- Mass Transit Experience
- Proficient Computer Skills
- Superior Customer Service
- Military Experience
- Train/Bus Operator
- Effective Communicator
- Asset Management & Accountability
Accomplishments
- Line Platform Instructor - Trained over 100 new employee/train operators.
Timeline
Transportation Specialist
U.S. Department of Transportation (DOT)
06.2024 - 09.2025
Program Analyst
Defense Intelligence Agency (DIA)
05.2023 - 06.2024
Bus Operator
WMATA
01.2010 - 01.2010
Rail/Train Operator/Rail Division Clerk/Depot Clerk/Asset manager
Washington Metropolitan Transit Authority (WMATA)
01.2010 - 05.2021
High School Diploma -
U.S. Airforce
Diploma Graduate -
Parkdale High School