Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Papania

Baltimore,MD

Summary

Dynamic entrepreneur with a proven track record at Ground Guyz Property Services, LLC, excelling in operations management and client service. Cultivated strong client relationships, boosting retention by 20%. Adept in business planning and relationship building, consistently enhancing profitability and service quality through strategic initiatives and effective communication.

Overview

22
22
years of professional experience

Work History

Owner

Ground Guyz Property Services, LLC
02.2020 - Current
  • Trained and mentored staff on best practices for property maintenance and customer service excellence.
  • Established strong relationships with clients, enhancing customer retention through personalized service approaches.
  • Oversaw budgeting and financial management, streamlining expenses while maximizing profitability for the business.
  • Conducted regular quality inspections of properties, identifying areas for improvement in service execution.
  • Managed day-to-day business operations.
  • Managed daily operations of property services, ensuring high-quality service delivery and the satisfaction of the client.

Police Officer, Uniformed Road Patrol

Metropolitan Police Department
04.2014 - 03.2020
  • Enforced traffic regulations to maintain public safety and ensure compliance with laws.
  • Conducted routine patrols to deter criminal activity and respond to emergencies efficiently.
  • Collaborated with community members to address concerns and foster positive relationships.
  • Prepared detailed reports on incidents, ensuring accurate documentation and follow-up actions.
  • Analyzed crime trends to develop strategic approaches for enhanced public safety measures.
  • Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
  • Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
  • Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
  • Increased public trust by displaying professionalism, integrity, and excellent communication during interactions with citizens.

Restaurant Owner

Papania Enterprises, LLC
06.2003 - 01.2014
  • Directed daily operations, ensuring high standards of service and customer satisfaction.
  • Developed and implemented marketing strategies to increase brand visibility and customer engagement.
  • Managed inventory control processes to minimize waste and optimize supply chain efficiency.
  • Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
  • Analyzed financial reports to drive profitability through cost-effective decision-making and pricing strategies.
  • Oversaw compliance with health regulations, maintaining a safe and sanitary dining environment for guests.
  • Established vendor relationships, negotiating contracts to secure favorable terms and reliable supplies.
  • Spearheaded community outreach initiatives, enhancing local partnerships and increasing restaurant patronage.
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.

Education

General Studies

Enterprise High
Phoenix, AZ
05-2001

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Business planning

Timeline

Owner

Ground Guyz Property Services, LLC
02.2020 - Current

Police Officer, Uniformed Road Patrol

Metropolitan Police Department
04.2014 - 03.2020

Restaurant Owner

Papania Enterprises, LLC
06.2003 - 01.2014

General Studies

Enterprise High

Similar Profiles

CREATE PROFILE
James Papania