Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Trower

Salisbury

Summary

Dynamic Loss Prevention Officer with proven expertise at Marshalls Department Store in theft prevention and asset protection. Skilled in CCTV monitoring and incident reporting, I effectively minimized shrinkage through strategic surveillance and collaboration. Recognized for strong problem-solving abilities and commitment to maintaining a safe shopping environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Loss Prevention Officer

Marshalls Department Store
07.2007 - 12.2024
  • Monitored premises for suspicious activity and potential theft
  • Assisted in implementing loss prevention strategies to minimize shrinkage
  • Conducted routine surveillance using CCTV systems to ensure security
  • Collaborated with team members to maintain a safe shopping environment
  • Reported incidents and prepared documentation for investigations
  • Participated in training sessions focused on safety protocols and procedures
  • Supported store management in executing emergency response plans
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.

Education

High School Diploma -

Wicomico High School
Salisbury MD

Skills

  • Theft prevention

  • CCTV monitoring

  • Incident reporting

  • Investigations

  • Asset protection

  • Property patrol

  • Surveillance techniques

  • Witness interviews

  • Detail-oriented

  • Security systems

  • Law enforcement collaboration

  • Policy development

  • Trespassing prevention

  • Theft detection

  • CCTV systems

  • Inventory auditing

  • Conflict resolution

  • Critical thinking

  • Retail operations

  • Personnel surveillance

  • Problem-solving

  • Time management

  • Reliability

  • Excellent communication

  • Internal investigations

  • Incident documentation

  • Self motivation

  • Professionalism

  • Inventory management

  • Patrol procedures

  • Evidence collection

  • Surveillance equipment usage

  • Staff training

  • Policy enforcement

  • Customer service

  • Organizational skills

  • Adaptability and flexibility

  • Relationship building

  • Safety protocols

  • Task prioritization

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Certified loss Prevention detective, Marshalls - 2015-2024

Timeline

Loss Prevention Officer

Marshalls Department Store
07.2007 - 12.2024

High School Diploma -

Wicomico High School

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James Trower