James Trower
Salisbury
Summary
Dynamic Loss Prevention Officer with proven expertise at Marshalls Department Store in theft prevention and asset protection. Skilled in CCTV monitoring and incident reporting, I effectively minimized shrinkage through strategic surveillance and collaboration. Recognized for strong problem-solving abilities and commitment to maintaining a safe shopping environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Marshalls Department Store
07.2007 - 12.2024
- Monitored premises for suspicious activity and potential theft
- Assisted in implementing loss prevention strategies to minimize shrinkage
- Conducted routine surveillance using CCTV systems to ensure security
- Collaborated with team members to maintain a safe shopping environment
- Reported incidents and prepared documentation for investigations
- Participated in training sessions focused on safety protocols and procedures
- Supported store management in executing emergency response plans
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Education
High School Diploma -
Wicomico High School
Salisbury MDSkills
- Theft prevention
- CCTV monitoring
- Incident reporting
- Investigations
- Asset protection
- Property patrol
- Surveillance techniques
- Witness interviews
- Detail-oriented
- Security systems
- Law enforcement collaboration
- Policy development
- Trespassing prevention
- Theft detection
- CCTV systems
- Inventory auditing
- Conflict resolution
- Critical thinking
- Retail operations
- Personnel surveillance
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Internal investigations
- Incident documentation
- Self motivation
- Professionalism
- Inventory management
- Patrol procedures
- Evidence collection
- Surveillance equipment usage
- Staff training
- Policy enforcement
- Customer service
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Safety protocols
- Task prioritization
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified loss Prevention detective, Marshalls - 2015-2024
Timeline
Loss Prevention Officer
Marshalls Department Store
07.2007 - 12.2024
High School Diploma -
Wicomico High School