Jametra Harden
Remax Realty
Elkton
21
years of professional experience
Detail-oriented administrative and customer service professional with over 15 years in office operations and client relations. Expertise in maintaining accurate records, managing confidential information, and addressing customer inquiries. Proficient in various software and communication tools, with a strong ability to adapt to new technologies. Seeking remote opportunities in customer service, administrative support, or data entry.
Work History
Receptionist
16 Years 7 Months- Greeted clients and coordinated front-desk operations, ensuring professional a professional first impression for office visitors.
- Managed multi-line phone system, routed inquiries, and resolved caller requests with accuracy.
- Scheduled appointments, showings, and meetings, keeping calendars aligned for agents and staff.
- Prepared correspondence, forms, and office documents, maintaining organized records and confidentiality.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
4 Years 6 Months- Resolved complex customer inquiries across accounts, cards, and digital banking with accurate, timely service.
- Managed inbound and outbound customer communications while maintaining professionalism and clear issue ownership.
- Interpreted banking policies and procedures to guide customers through transactions, disputes, and account maintenance.
- Ensured compliance with KYC, AML, and data security requirements during customer interactions and case handling.
Education
High School Diploma
Skills
Front desk operations
Telephone skills
Telephone communication
Correspondence handling
Data entry
Customer service
Microsoft office
Time management
Organization skills
Communication skills
Timeline
Receptionist
Remax Realty
12.2009 - 07.2026Read More
Customer Service Representative
HSBC Bank
06.2005 - 12.2009Read More
Newark High School
High School Diploma
Read More