Jamie Posey
Queen Anne,MD
Summary
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Petco Animal Supplies Stores Inc.
03.2023 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Store Manager
Petco Animal Supplies Stores Inc.
01.2020 - 03.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Retail Department Manager
Petco Animal Supplies Stores Inc.
02.2015 - 01.2020
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Education
High School Diploma -
North Caroline High School
Denton, MD05.2005
Skills
- Problem-solving
- Multitasking and organization
- Customer service
- Staff training and development
- Budget management
- Professional and courteous
- Effective Time Management
- Policies and procedures
- Conflict Resolution Expertise
- Scheduling and staffing
Timeline
Assistant Store Manager
Petco Animal Supplies Stores Inc.
03.2023 - Current
Store Manager
Petco Animal Supplies Stores Inc.
01.2020 - 03.2023
Retail Department Manager
Petco Animal Supplies Stores Inc.
02.2015 - 01.2020
High School Diploma -
North Caroline High School
Similar Profiles
Thomas DominguezThomas Dominguez
Selling Experience Leader at Petco Animal Supplies Stores Inc.Selling Experience Leader at Petco Animal Supplies Stores Inc.
Daniel HarmonDaniel Harmon
Assistant Manager at Petco Animal Supplies Stores Inc.Assistant Manager at Petco Animal Supplies Stores Inc.
Lauren DemuroLauren Demuro
Sales Associate at Petco Animal Supplies Stores Inc.Sales Associate at Petco Animal Supplies Stores Inc.