Jamierra Gettis
Baltimore
Summary
Dedicated healthcare professional with a proven track record at Johns Hopkins Hospital, excelling in patient coordination and care. Skilled in data interpretation and demonstrating exceptional teamwork, I've significantly enhanced front office efficiency and patient satisfaction. My commitment to continuous learning and attention to detail ensures high-quality care and operational excellence.
Overview
4
4
years of professional experience
Work History
GNA
Clipboard Health
04.2024 - Current
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
- Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
Patient Care Technician
Lifebridge Health
03.2023 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Coordinator
Johns Hopkins Hospital
01.2021 - 03.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Education
High School Diploma -
Parkville High School
Parkville, MD05-2015
Skills
- Data interpretation
- Global network analysis
- Competitive intelligence
- Willingness to learn
- Teamwork
- Attention to detail
- Time management
- Multitasking
- Patient care
- Basic life support
Timeline
GNA
Clipboard Health
04.2024 - Current
Patient Care Technician
Lifebridge Health
03.2023 - 04.2024
Patient Coordinator
Johns Hopkins Hospital
01.2021 - 03.2023
High School Diploma -
Parkville High School
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