Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamil Segers

Hagerstown

Summary

Operations and logistics professional with more than five years of experience in high-volume fulfillment center environments. Proven ability to lead teams, optimize workflows, train employees, and maintain operational excellence in fast-paced settings. Experienced in process improvement, employee development, safety compliance, and cross-functional collaboration. Recognized for strong communication skills, adaptability, and a commitment to achieving performance goals while supporting team success.

Overview

8
8
years of professional experience

Work History

Process Assistant (FC Associate III)

Amazon Fulfillment Center
Hagerstown
02.2021 - Current
  • Lead daily operations for a team of 40+ associates in a fast-paced fulfillment environment.
    • Coordinate staffing, workflow allocation, and labor planning to meet productivity, quality, and customer service objectives.
    • Monitor critical shipment deadlines and operational metrics to ensure on-time departures and efficient fulfillment operations.
    • Train, coach, and mentor new associates on safety procedures, operational standards, and department processes.
    • Partner with Operations Managers and support teams to identify and resolve workflow challenges while maintaining operational efficiency.
    • Facilitate communication between leadership and associates to support organizational goals and improve team engagement.
    • Support continuous improvement initiatives focused on productivity, quality, safety, and process optimization.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Assistant Manager - Logistics

Bowman Logistics
Hagerstown
07.2019 - 08.2021
  • Coordinated logistics operations to ensure timely deliveries and efficient supply chain management.
  • Managed inventory levels using advanced tracking systems for optimal stock control.
  • Supervised team members, providing training and support for daily logistics tasks.

Maintained high productivity and accuracy standards within a fast-paced warehouse environment.
• Collaborated with team members to meet operational targets and customer needs.
• Adhered to safety, quality, and performance standards while supporting daily tasks.
• Served in the training of new associates on equipment operation, safety procedures, and workflow processes.

  • Negotiated with carriers and warehouse operators for services and preferential rates.

Dining room associate

Chick-Fil-A Restaurant
Hagerstown
09.2018 - 05.2019
  • Provided excellent customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Assisted with food and beverage service to enhance guest experience.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.

Education

Hospitality And Tourism Management

Goodwill
Hagerstown, MD
07.2018 - 08.2018

North Hagerstown High School
Hagerstown, MD

Skills

Results-driven Operations and Logistics Professional with over five years in high-volume fulfillment centers Led teams to optimize workflows, enhance process improvements, and ensure safety compliance Expertise in employee development and cross-functional collaboration, consistently driving performance and supporting team objectives

Results-driven Operations and Logistics Professional with over five years in high-volume fulfillment centers Led teams to optimize workflows, enhance process improvements, and ensure safety compliance Expertise in employee development and cross-functional collaboration, consistently driving performance and supporting team objectives

Timeline

Process Assistant (FC Associate III)

Amazon Fulfillment Center
02.2021 - Current

Assistant Manager - Logistics

Bowman Logistics
07.2019 - 08.2021

Dining room associate

Chick-Fil-A Restaurant
09.2018 - 05.2019

Hospitality And Tourism Management

Goodwill
07.2018 - 08.2018

North Hagerstown High School
Jamil Segers