Jammal Burnett
Annapolis
Summary
Detail-oriented professional with expertise in communication and organization. Proven track record in timely project delivery and effective customer interactions, consistently achieving high service quality and strict adherence to safety protocols.
Overview
19
19
years of professional experience
Work History
Driver, Warehouse Orders
UPS
Waldorf
11.2025 - 01.2026
- Delivered goods to specified destinations in a timely manner.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Reviewed work orders to perform freight movement and deliveries.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Followed established safety procedures when loading and unloading freight from delivery trucks.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Lead Front Desk Receptionist
Department of Navy
Washington
03.2009 - 04.2015
- Coordinated appointment schedules for staff and visitors effectively.
- Handled incoming calls and directed inquiries to appropriate departments.
- Trained new front desk staff on procedures and customer service standards.
- Assisted in resolving visitor issues with professionalism and courtesy.
- Ensured compliance with security protocols at the front desk area.
- Prepared correspondence letters or memos as requested by senior staff members.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Assigned visitors badges, answered queries and directed them to the appropriate staff members.
- Ensured that all visitors had signed in properly before entering the premises.
- Enforced visitor rules within the organization's premises while maintaining a professional attitude at all times.
Front Desk Office Assistant
Department of Justice
Falls Church
09.2006 - 11.2008
- Managed office correspondence using digital communication tools.
- Assisted in maintaining office supplies and inventory levels regularly.
- Provided administrative support to staff members by answering phones, sorting mail, filing documents, and scheduling appointments.
- Organized physical files for storage or archiving purposes.
- Scanned documents into digital formats for easy retrieval from the database system.
- Updated contact lists and other records in the database system.
- Created presentations using Microsoft Office applications such as Word, Excel and PowerPoint.
- Maintained office equipment, including computers, printers, and copiers.
- Answered customer inquiries via email or phone calls in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Greeted guests and vendors to assist in navigating space.
- Provided HR administrative assistance to management team.
- Broke down boxes for garbage and recycling.
Education
Certificate - Massage
Northern Virginia Massage
Falls Church02-2017
Certificate - Health And Physical Fitness
Pentagon Fitness
Washington, DC01-2011
Associate of Science - Liberal Arts And Sciences
The College of Southern Maryland
La Plata, MDSkills
- Vehicle operation and safety
- Route planning and compliance
- Freight handling and record keeping
- Customer communication
References
References available upon request.
Timeline
Driver, Warehouse Orders
UPS
11.2025 - 01.2026
Lead Front Desk Receptionist
Department of Navy
03.2009 - 04.2015
Front Desk Office Assistant
Department of Justice
09.2006 - 11.2008
Certificate - Massage
Northern Virginia Massage
Certificate - Health And Physical Fitness
Pentagon Fitness
Associate of Science - Liberal Arts And Sciences
The College of Southern Maryland