JANAE ANDERSON
Baltimore
Summary
Experienced clinical customer service professional with a strong foundation in healthcare. Skilled in building client relationships, managing project timelines, and coordinating resources. Expertise in resolving patient concerns and enhancing experiences through effective communication. Committed to delivering reliable support and fostering collaboration in dynamic environments.
Overview
6
6
years of professional experience
Work History
Clinical Customer Service Rep.
JOHNS HOPKINS
Baltimore
07.2021 - Current
- Managed 30 customer calls daily, resolving healthcare concerns promptly and ensuring efficient workflow.
- Delivered customer support for clinical inquiries, ensuring timely resolution and enhancing patient satisfaction.
- Facilitated communication between patients and staff, organized meetings, kept track of deliverables.
- Educated patients on healthcare services and procedures, enhancing understanding and compliance.
- Properly document all patient interactions/information accurately in Electronic Health Records (EHR)
- Manage medical records (including faxing and filing)
- Processed insurance claims for clinical services, verifying coverage for cancer diagnosis to reduce payment delays for patients.
- Collaborated with medical staff to schedule patient appointments, maintaining availability for 20 patients weekly while ensuring proper clinical documentation.
- Performed quality checks on clinical documentation, reviewing at least 100 patient files daily to ensure accuracy before submission to insurance companies.
Customer Service Representative
Amazon
Baltimore
02.2020 - 05.2021
- Assisted customers with product inquiries and order issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed returns and exchanges efficiently for customer satisfaction.
- Guided customers through online purchasing processes and account setup, ensuring a smooth user experience.
- Collaborated with team members to resolve complex customer complaints, enhancing overall customer satisfaction.
- Utilized CRM software to track customer interactions and feedback, improving response times to customer inquiries.
- Trained new staff on customer service protocols and systems.
Education
Certificate - Microsoft 365, Business Writing, Public Speaking, Data Analytics, Project Management
YEAR UP UNITED
Baltimore, MD01-2026
Skills
- EHR systems
- HIPAA compliance
- Patient support
- Client management
- Customer Service
- Project Management
- Project Execution
- Agile Methodology
- Time optimization
- Microsoft 365
- Organizational skills
- Adaptability
- Communication
Timeline
Clinical Customer Service Rep.
JOHNS HOPKINS
07.2021 - Current
Customer Service Representative
Amazon
02.2020 - 05.2021
Certificate - Microsoft 365, Business Writing, Public Speaking, Data Analytics, Project Management
YEAR UP UNITED