Summary
Overview
Work History
Education
Skills
Timeline

Janae Williams

Fort Washington

Summary

With over ten years of experience in Administration, Human Resources, and Customer Support Services, I have managed administrative actions, enforced policy, distributed mass correspondence, successfully met all deadlines, and maintained vital organizational records. Additionally, I am highly ranked in customer service satisfaction and care. I am proficient in processing various military personnel actions and providing statistical records and data for senior leaders to make critical organizational decisions. I am well-known for providing exceptional executive support to Commanders by managing their calendars and handling all administrative tasks. I have extensive experience serving as an Administrative and Human Resources Specialist across the Federal Government, Government contracting, and Air Force organizations. I have significant experience researching and analyzing data for process and program improvements. I possess strong planning, organizational, and analytical skills, along with excellent oral and written communication abilities. I work well in diverse environments and am an effective team player. As a highly motivated self-starter, I am a fast learner, with strong interpersonal skills, and am extremely resourceful, and consistently committed to exceeding standards. I am highly skilled in widely used Human Resources systems, possessing the ability to effectively utilize technology-based solutions to streamline and optimize HR processes, such as recruitment, employee onboarding, benefits administration, and performance management. This proficiency enables insurance of compliance with relevant laws and regulations, improve data accuracy, and enhance the overall efficiency and effectiveness of HR operations.

Overview

12
12
years of professional experience

Work History

Commander Support Staff-Administration

United States Air Force
09.2021 - Current
  • Responsible for Administrative and Human Resources functions for 165+ personnel assigned to the Operations Group in the DC Air National Guard
  • Advises Commanders and Senior Enlisted Leaders with reports and statistics to make personnel decisions
  • Provides administrative support for organizational personnel and manpower programs, such as personnel rosters, evaluations, decorations, supervisory data, in-/out-processing personnel and manpower authorization requests
  • Manages and executes force management tools such as force management boards, selective reenlistment, and bonus programs for the Group
  • Inspects personnel activities for compliance with policies and directives
  • Reports discrepancies and recommends corrective action
  • Monitors personnel actions for timeliness, propriety, and accuracy
  • Arranges Commander calendar of events, schedules weekly appointments, staff meetings and briefings
  • Assists with coordinating domestic and international travel; creates travel authorizations and vouchers for missions and site visits using Defense Travel System
  • Generates various military orders for various missions, exercises, and TDY’s
  • Coordinates re-enlistments and extensions packages with members and the Commander to ensure successful completion of records/and or ceremony
  • Process routine MILPDS updates, tour of duty status, updates in AROWS, and personnel records and duty roster to ensure accuracy
  • Assists with squadron special projects, logistics and the ordering and distribution of supplies and equipment
  • Answers incoming calls and responds to in-person inquiries
  • Safeguards confidential information containing PHI and PII and enforces proper storage procedures
  • Manages organizational protocol; Preps promotion, retirements, awards, and decorations packages for presentation and facilitates ceremonies
  • Manages publications and forms policies and processes
  • Creates, interprets, and audits management assessments products and transaction registers and identifies mismatches
  • Ensures proper counseling of individuals on personnel programs, procedures, and benefits
  • Provides customers with guidance on how to use web-based applications for personnel actions
  • Prepares and processes letters of reprimand, investigation reports, unfavorable information files, and separation actions
  • Prepares and receives incoming/outgoing mail from military or commercial carrier and checks manifest against mail received to ensure proper receipt
  • Operates as an Official Mail Center and prepares/distributes organizational mail
  • Ensures proper counseling of individuals on personnel programs, procedures, and benefits
  • Manages processes and activities to support organizational communications, including correspondence preparation, distribution, suspense tracking, workflow management, electronic mail management, content management
  • Ensures accountability in AFPAS and casualty reporting for deployed forces, reports data to combatant commanders, and enables sound wartime decisions
  • Assists in planning, preparing, arranging, and conducting official functions
  • Ensures communications comply with standards for style and format
  • Cultivated a positive work environment that fostered teamwork among the crew while maintaining high morale.

Human Resource Assistant/Verifying Official

Department of the Army
03.2022 - 10.2023
  • Assists in the monitoring and analysis of military orders, civilian orders for oversees missions, government contract expirations/extensions and dependency eligibility
  • Reports daily statistics to Site Security Manager and Military Personnel Division Chief
  • Establishes and maintains military and civilian personnel records within Real-Time Automated Personnel Identification Information System (RAPIDS) and Defense Enrollment Eligibility Reporting System (DEERS) database; manages ID Card issuance to qualified personnel, updates DEERS / RAPIDS for base population
  • Authenticates and distributes document requests initiated by the Adjutant General Directorate of Military Personnel, ID Card holders, and DEERS
  • Research and analyze data to ensure section is adhering to Air Force regulations and policies
  • Manages internal records and maintains office file plan and accountability for active and inactive records
  • Brief members on retirement, re-enlistment, separation, spousal entitlements, and Tricare benefits
  • Collaborates with the Veterans Affairs office to verify retirement and separation statues
  • Validates and process retirement orders and member’s DD214
  • Contacts DMDC Tier 2 to identify/ correct record discrepancies as needed for current military members and veterans
  • Scans and analyzes biometric fingerprints of personnel to create common access cards (CAC), to unlock a CAC and to fulfill investigation requests
  • Enhanced office organization with effective filing systems and document storage solutions.
  • Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.
  • Improved communication between departments through regular updates and collaborative meetings.

Human Resource Specialist

JCS Solutions LLC
02.2018 - 03.2022
  • Provided Tier level 1 support and served as initial contact for military members, their families, and the public calling in to Arlington National Cemetery
  • Reviewed DD214, Notice of Separation letters/ Military Discharge Certificates, Death Certificates, Cremation certificates, Decorations, and Marriage licenses to submit Funeral Service Requests to Tier Level 2 support
  • Manage the administrative functions of a municipal cemetery operation to help schedule internments
  • Identified and advised personnel on corrective action for Tier level 2 discrepancies
  • Assisted with verifying then uploading supporting documentation to determine burial eligibility
  • Counseled individuals on proper ceremonial processes for funerals
  • Daily use of BMC Remedy ticketing system to track/input all case information
  • Routine use of work instructions to keep up to date with policy changes and eligibility criteria
  • Continuous Grief Certification training to assist with working with families and general public regarding fallen soldiers
  • Safeguarding religious believes/preferences during Chapel service accommodation requests
  • Scheduling proficiency: Engages with Families and Funeral directors to plan miliary honors ceremony and receptions
  • Orchestrating public requests with Arlington’s Operations department for all events/tours at the cemetery
  • Participates in impactful traditional events like 'Wreaths Across America'
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.

Maintenance Management Production Scheduler

United States Air Force
05.2016 - 09.2021
  • Managed Maintenance information systems for aircraft inspections, routine maintenance, historical data analysis, and time change items on F-16 aircraft and its commodities
  • Advised commanders to provide reports and statistics for daily and weekly flying schedules
  • Recorded and filed maintenance jobs completed on 25 F-16 aircrafts
  • Scheduled maintenance effectiveness for over 100 maintenance providers in 20+ maintenance shops to ensure a healthy fleet status by maintaining current maintenance standards for aircrafts and equipment
  • Ensured all written data and database data reflect correct and current intel
  • Used internal databases to track and manage the flying schedules, ordering of parts and kits, and storing of archived records
  • Attended daily morning and evening status meetings
  • Prepared monthly, quarterly, and annual phased statistics for each Utilization meeting
  • Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
  • Reduced lead times with the implementation of efficient scheduling strategies.
  • Established strong relationships with suppliers, improving collaboration and increasing efficiency in securing required materials on time.
  • Implemented data-driven decision-making processes for more precise forecasting, enabling proactive schedule adjustments.
  • Flagged potential issues by monitoring timelines.
  • Reviewed historical data to identify trends and opportunities for enhancing overall efficiency of the production scheduling process.

Program Analyst-GS 9

Joint Force Headquarters DC
03.2020 - 09.2020
  • Company Overview: (USAF, Term Appointment)
  • Prepared, distributed, and tracked incoming Tuition applications and processed submissions through the Global Electronic Approval Routing System (GEARS)
  • Organizational records manager; oversaw the management, filing, dissemination, and disposition of electronic records
  • Managed office financial functions to ensure accurate and complete packages are signed and routed to DC government for payout
  • Organized, set Up, and Briefed at weekly TA utilization briefings
  • Maintained TA rosters and tracked suspense via MS Excel
  • Identified TA program discrepancies and recommended corrective actions
  • Ensured accountability of all debts and overdue Purchase Orders are made known to applicable members
  • Oversaw approx
  • 250 applicants electronic and digital educational records
  • Responded to inquiries related to member’s benefits, eligibility, and educational requirements
  • Enforced strict eligibility standards with members to help sustain program eligibility
  • (USAF, Term Appointment)
  • Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
  • Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
  • Restructured procedures through coordination with compliance director to create and execute projects.

Customer Service Representative

Smithsonian Enterprises
03.2016 - 12.2018
  • Handled cash deposits of over $20,000
  • Stocked books and provided services for personal book signings, SE events and store upkeep
  • Productively up-selling the Smithsonian Membership to visiting clients for exclusive deals
  • Verified identification cards for entry into book events
  • Provided customers with best practices to use their exclusive membership benefits
  • Provided intimate customer service to each senior clients and potential patrons
  • Responsible for setting up book table, supplies, and Autor’s event accommodations
  • Networked with well-known locals regarding upcoming events and volunteer opportunities
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Store Manager

Luxottica Group
03.2013 - 02.2016
  • Supervised a team of 14 Sales representatives
  • Conducted store inventory, merchandising products according to corporate merchandising guidelines
  • Managed cash register and processed daily cash deposits
  • Hosted monthly team meetings to discuss store goals and sales productivity
  • Trained new managers on product knowledge and their personal sales goal quotas
  • In charge of store opening/closing store, key holder
  • Managed employee payroll
  • Processed shipments of new merchandise, set store displays to the seasonal themes, and basic cleaning
  • Responsible for on-the-job sales training for new hires
  • Reported disciplinary actions to higher leadership for appropriate counseling
  • Submitted reports of sales and sales goals to Regional manager
  • Mailed out damaged products back to headquarters and prepared online sales to USPS for shipping
  • Accepted online orders for in store pick up
  • Attended conference calls, quarterly, and annual company meetings
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor's - Human Resources Management

University of Maryland Global Campus, College Park, MD

Completed 80 hours towards bachelor’s in Human Resources Management, currently enrolled.

Community College of the Airforce
01.2024
Completed approx. 50+ hours toward two degrees, pending final transcripts.

High School Diploma -

Thomas Stone High School, St. Charles, MD
01.2012

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development
  • Time Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Performance Management
  • Schedule Preparation
  • Sales management
  • Business Administration

Timeline

Human Resource Assistant/Verifying Official - Department of the Army
03.2022 - 10.2023
Commander Support Staff-Administration - United States Air Force
09.2021 - Current
Program Analyst-GS 9 - Joint Force Headquarters DC
03.2020 - 09.2020
Human Resource Specialist - JCS Solutions LLC
02.2018 - 03.2022
Maintenance Management Production Scheduler - United States Air Force
05.2016 - 09.2021
Customer Service Representative - Smithsonian Enterprises
03.2016 - 12.2018
Store Manager - Luxottica Group
03.2013 - 02.2016
Community College of the Airforce - ,
Thomas Stone High School - High School Diploma,
University of Maryland Global Campus - Bachelor's, Human Resources Management
Janae Williams