Janay Allen
Annapolis
Summary
Dynamic professional with extensive experience at Safeway, excelling in cash management and customer engagement. Proven track record in enhancing operational efficiency and training staff, fostering a collaborative team environment. Recognized for maintaining financial accuracy and resolving customer inquiries, contributing to elevated satisfaction levels and streamlined processes.
Overview
15
15
years of professional experience
Work History
Key Holder
Claire's Stores
11.2024 - 02.2025
- Assisted in maintaining store inventory accuracy through regular stock checks and organization.
- Supported sales team by ensuring product displays were visually appealing and well-stocked.
- Processed customer transactions efficiently, enhancing overall shopping experience.
- Trained new staff on operational procedures and customer service standards.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Scanning Coordinator
The Fresh Market
02.2024 - 08.2024
- Managed daily scanning operations, ensuring documents were processed efficiently and accurately.
- Coordinated file organization to enhance retrieval speeds and maintain data integrity.
- Assisted in training new staff on scanning protocols and software usage for seamless integration.
- Monitored equipment functionality, reporting issues promptly to minimize downtime.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
Mail Processor
Post Haste Direct Mailing Services
02.2024 - 07.2024
- Operated automated sorting machines to efficiently process incoming mail.
- Sorted and routed mail according to established protocols and procedures.
- Maintained accurate records of processed shipments and deliveries.
- Assisted in training new staff on mail processing techniques and safety practices.
- Collaborated with team members to ensure seamless workflow during peak periods.
- Developed strong relationships with colleagues through clear communication and collaboration, fostering a positive work environment.
Bookkeeper/Front End Manager
Safeway
09.2021 - 01.2023
- Maintained organized filing system for financial documents and records.
- Supported preparation of financial reports for management review.
- Collaborated with team members to streamline bookkeeping processes and enhance efficiency.
- Conducted regular audits of financial data to ensure compliance with company policies.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Managed daily front end operations to ensure smooth customer experiences.
- Assisted in inventory management and restocking processes to maintain product availability.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cashier
Bay Ridge Wine & Spirits
08.2015 - 09.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Trained new cashiers on register operations and customer service protocols to ensure consistent performance.
- Monitored trends in customer purchases, providing insights to management for promotional planning and inventory adjustments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Certified Swing Manager
McDonald's
09.2009 - 08.2015
- Supervised team operations to ensure adherence to company standards and policies.
- Trained new employees on operational procedures and safety protocols.
- Coordinated daily shift activities to optimize workflow and enhance productivity.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Annapolis Senior High School
Annapolis, MDSkills
- Customer engagement
- Cash management
- Effective cash management skills
- Coaching and guidance
- Employee supervision
- Administrative skills
- Listening skills
- Team building
Timeline
Key Holder
Claire's Stores
11.2024 - 02.2025
Scanning Coordinator
The Fresh Market
02.2024 - 08.2024
Mail Processor
Post Haste Direct Mailing Services
02.2024 - 07.2024
Bookkeeper/Front End Manager
Safeway
09.2021 - 01.2023
Cashier
Bay Ridge Wine & Spirits
08.2015 - 09.2021
Certified Swing Manager
McDonald's
09.2009 - 08.2015
High School Diploma -
Annapolis Senior High School