Jane A Wilkerson
Baltimore
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Southwest Airlines, SWA
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Waxer and Wax Instructor
European Wax Center
04.2018 - Current
- Assist new waxer with learning the proper techniques
- Removing body hair from clients and providing the best customer service
- daily cleaning/ sanitation
Stylist/ Lead Educator
Drybar
08.2012 - 02.2019
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
No Degree - Cosmetology
Paul Mitchell The School- Tysons Corner, VA
Tysons Corner, VA06.2012
High School Diploma -
Woodrow Wilson High School
Washington, DC06.2011
Skills
- Customer Relationship Management
- Safety Regulations
- Presenting Solutions
Timeline
Customer Service Agent
Southwest Airlines, SWA
11.2021 - Current
Waxer and Wax Instructor
European Wax Center
04.2018 - Current
Stylist/ Lead Educator
Drybar
08.2012 - 02.2019
No Degree - Cosmetology
Paul Mitchell The School- Tysons Corner, VA
High School Diploma -
Woodrow Wilson High School
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