Janel Doyle
Baltimore
Summary
Dynamic healthcare administration professional with a strong track record in team leadership and process improvement. Proven ability to manage daily operations, enhance productivity, and deliver exceptional customer service. Committed to driving operational success and supporting team development.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Assistant Facility Administrator
DaVita
Baltimore
03.2024 - Current
- Managed daily operations, coordinating scheduling, inventory management, and customer service to ensure seamless functionality
- Developed and implemented strategies to improve productivity and streamline processes
- Led team of 5 employees, enhancing operational efficiency through guidance and support
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Created and maintained budgets, monitoring expenses to meet financial targets
- Resolved customer complaints promptly, preserving brand image and fostering customer loyalty
- Managed multiple projects simultaneously within established timelines
Administrative Assistant
DaVita
Baltimore
07.2017 - 03.2024
- Organized and maintained patient filing system for efficient access to records
- Coordinated transfers of patients between facilities
- Patient scheduling
- Set up patient travel
- Guided new administrative assistants through onboarding to ensure smooth integration into team
- Arranged and coordinated team meetings for project discussions and lead meetings
- Build and maintain relationships with the doctors
- Maintain patient records
- Supported nurses in patient care tasks to enhance patient experience
- Review admission packets for new patients
- Tracked time records for employee shifts
- Managed payroll operations to ensure accurate employee compensation
- Plan teammate and patient events
- Productivity reports
- Crown web
Lead Phlebotomist/Accessioner
CD Lab/Zimmer Biomet
Towson
12.2016 - 06.2021
- Oriented facility personnel on phlebotomy procedures and laboratory testing protocols to ensure compliance and quality. Obtained blood samples to perform necessary laboratory tests for patient diagnosis., answer phones, accessioning, deliver results, data entry, travel to nursing homes to draw blood, collect other specimens and customer service, dispatch phlebotomist for stat blood draws, Managed the stat dispatch team to facilitate prompt responses to critical patient needs., Supervised team of 2 to 6 phlebotomists, enforcing adherence to protocols and maintaining quality standards., Discussed discrepancies with doctors and nurses to resolve issues and ensure accurate patient care.
- Supervised daily phlebotomy operations for patient blood collection and processing.
- Trained and mentored junior phlebotomists on best practices and safety protocols.
- Ensured compliance with regulatory standards during blood draw procedures.
PCT (Patient Care Technician)
DaVita
Baltimore
03.2016 - 07.2017
- Monitored essential health indicators to evaluate patient conditions
- Assessed patients to determine appropriate further treatment options
- Take general assessments
- Cannulate patients access
- Perform routine blood draws
- Facilitated communication between patients and healthcare providers to enhance patient care
- Make patient schedules
Childcare Provider
Grins and Giggles Daycare
Baltimore
01.2010 - 01.2015
- Managed children's safety and engagement, ensuring a nurturing and stimulating home environment
- Facilitated learning of basic life skills, enhancing children's independence and readiness for daily activities
- Supported parents in educating children on fundamental life skills, strengthening family involvement in development
Phlebotomist / IV Tech
University of Maryland Medical Center
Baltimore
01.2003 - 01.2010
- Organized and stocked supplies, performed accessioning and data entry to ensure availability for procedures
- Performed routine blood draws and IV insertions while collaborating with nursing staff to ensure patient care
- Maintained compliance with HIPAA regulations to protect patient confidentiality and data integrity
Phlebotomist
Good Samaritan Hospital
Baltimore
01.2002 - 06.2003
- Performed routine blood draws and verified patient information while assisting with accessioning and data entry
- Collaborated with nursing staff to verify requisitions and ensure accurate sample processing
- Traveled to various sites five days a week to collect blood samples for timely testing
- Baltimore, MD 2002 to 2003
Mobile Phlebotomist
American Red Cross
Baltimore
09.2000 - 04.2002
- Traveled to various sites to coordinate blood drives and perform venipunctures for blood donations, ensuring efficient collection process.
- Collected blood samples from donors in mobile units across various locations.
- Ensured donor safety and comfort during blood donation procedures.
- Maintained accurate records of donations and donor information.
Education
Certificate - Medical Billing And Coding
Morgan State University
Baltimore, MD07-2026
certificate -
Essex Community College
Essex, MD06-1996
Diploma -
Northern Senior High School
Baltimore, MD06-1996
Skills
- Patient Care
- Phlebotomy
- Venipuncture
- Injections
- Vital Signs
- Laboratory Experience
- Medical terminology
- Documentation review
- Medical documentation
- Medical Records
- Insurance Verification
- Triage
- Scheduling
- EMR systems
- Office experience
- Clerical experience
- Computer Skills
- Computer proficiency
- Office software
- Windows, Mac OS
- Customer service
- Dialysis
- Phlebotomist
Certification
CPR Certification
Additional Information
Excellent leadership and customer service skills, bedside patient care, phlebotomy skills, data Entry, computer skills, organizational skills, ability to lead, team player, some Typing, iv insertions, routine blood draws, great with children
Timeline
Assistant Facility Administrator
DaVita
03.2024 - Current
Administrative Assistant
DaVita
07.2017 - 03.2024
Lead Phlebotomist/Accessioner
CD Lab/Zimmer Biomet
12.2016 - 06.2021
PCT (Patient Care Technician)
DaVita
03.2016 - 07.2017
Childcare Provider
Grins and Giggles Daycare
01.2010 - 01.2015
Phlebotomist / IV Tech
University of Maryland Medical Center
01.2003 - 01.2010
Phlebotomist
Good Samaritan Hospital
01.2002 - 06.2003
Mobile Phlebotomist
American Red Cross
09.2000 - 04.2002
Certificate - Medical Billing And Coding
Morgan State University
certificate -
Essex Community College
Diploma -
Northern Senior High School