Janelle Mattei

• Review records to update Points/GLS/VLR/Child Support/FTA/LEA suspensions Verify/change provisional eligibility status for Maryland drivers.

• Use of Phones/Emails/Faxes for Customer Assistance

• Using the STR function in Customer Connect agents communicate and assist the branch offices with various tasks pertaining to customer’s driving records.

• Update Parental Consent withdrawals for underage drivers.

• Update record when a customer is issued a license from another state (surrenders) .

• Send out a letter of Pending Suspension informing customers of upcoming suspensions and the date they will be suspended.

• Answer Email: Let the customer know their receipt has been received and cleared. Informing the customer even if they have emailed the wrong receipt.

Amending record, review work order item marked and merge records when the customer is found with a different Driver license number.

• Classified all vehicles passing through toll lanes in accordance with procedural requirements.
• Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
• Operated toll collection equipment and processed toll payments accurately.
• Assist motorists and respond to inquiries concerning tolls, directions and routes.
• Monitored toll lane activity and generated operational reports.
• Handled cash with high accuracy and took care to check bills for fraud.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Performed cash, card, and check transactions to complete customer purchases.

• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.