Janelle Shaw
Greenbelt
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
smartstop self storage
washington
12.2024 - Current
- Assisted in daily operations to ensure smooth facility management.
- Coordinated staff schedules to optimize team performance and coverage.
- Implemented customer service strategies to enhance tenant satisfaction.
- Maintained accurate records of rental agreements and inventory levels.
- Trained new employees on company policies and operational procedures.
- Analyzed facility performance data to identify areas for improvement.
- Collaborated with vendors to manage supply orders and maintenance services.
- Facilitated communication between management and staff for effective workflow.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Manager
Extra Space Storage
Washington
04.2022 - 08.2024
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
Valet Driver
Ace Parking Management
Washington
07.2022 - 04.2023
- Providing assistance with luggage and other items for guests, such as helping them with their coats or carrying their children's belongings
- Keeping track of where all cars are parked in order to retrieve requested vehicles
- Opening doors for passengers upon arrival and departure from vehicles
- Ensuring that vehicles are cleaned and maintained, including performing basic maintenance tasks such as checking fluid levels and tire pressure, replacing windshield wipers, changing oil, etc.
Busser
Busboys and Poets
Washington
08.2021 - 07.2022
- Clean tables, taking plates, utensils and drinkware to the kitchen to be washed
- Make sure diners' water glasses are full, and reset tables for the next service
- Help waiters and waitresses bring food out to a table
- Restock utensils, napkins and other dining room needs
- Seat people at tables
Loss Prevention Officer/Concierge
Edwards Security Consultants LLC
Hyattsville
06.2019 - 08.2021
- Greeting, checking in, and directing visitors
- Enforcing access control and assuring that only authorized personnel enter the building
- Monitoring operational procedures
- Maintaining constant surveillance of assigned
Customer Service Representative
Big Bus Tours
Washington
06.2017 - 08.2020
- Listen to customers' questions and concerns and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review customer accounts and make changes, if necessary
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees
- Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.
Education
High School Diploma -
Ridge School
Rockville, MD06-2008
Skills
- Microsoft Office
- Customer service
- Inventory management
- Facility operations
- Phone etiquette
- Data entry
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Manager
smartstop self storage
12.2024 - Current
Valet Driver
Ace Parking Management
07.2022 - 04.2023
Assistant Manager
Extra Space Storage
04.2022 - 08.2024
Busser
Busboys and Poets
08.2021 - 07.2022
Loss Prevention Officer/Concierge
Edwards Security Consultants LLC
06.2019 - 08.2021
Customer Service Representative
Big Bus Tours
06.2017 - 08.2020
High School Diploma -
Ridge School
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