Janet Bell

Providing temporary cover for six weeks during the summer of this year and last year.

Answering phone calls and emails in a timely and helpful manner. Communicating needs of church members as appropriate and providing information for call backs.

Fielding voicemails.

Calling volunteers to coordinate help for church members needs, such as rides to medical appointments.

Inputting data from new visitor cards and distributing information for follow up contact.

Preparing the agenda for bi-monthly team meetings.

Typing and distributing the minutes of the meetings.

Providing support to pastoral care leaders and team members.

Ordering supplies, ensuring the office is consistently well-stocked.

Assisting with events.

Maintaining confidentiality at all times.

Processing incoming and outgoing mail.

Assisting with the process of applications for financial help.

Scheduling within given guidance/days.

Process intake forms.

Customer contact: confirm and remind appointments and obtain reviews.

Manage emails, texts and calls.

Create estimates and invoices.

Monitored internal systems for patient referrals and notified nurse or doctor of arrivals in a timely manner. Tracked files and collated patient information. Proofread and transposed patient assessments into letters to their primary care physician. Fielded phone calls and emails.

Managed the center operationally on a day to day basis. Enrolled learners onto appropriate online courses, according to their needs. Coached and supported learners through their courses and preparation for exams. Encouraged consistent attendance and contacted absent learners accordingly. Ensured all reports and learner records were kept up to date. Introduced the Nextstep service to clients requiring help with job search. Networked with partner organizations to ensure high awareness of the center.

Processed enquiries utilizing college website, email, postal mail and telephone. Processed student applications. Provided admissions board with completed files. Communicated with students throughout their application process to keep them updated of status and request any further information required. Kept all records updated and accurate. Undertook reception duties - answering queries, providing information, ordering supplies, photocopying, filing and handling incoming and outgoing mail. This was on-campus employment undertaken as an international student.