Janette Jordan
Bryans Road
Summary
Program and project management professional with over 15 years of experience in mortgage banking and leadership roles. Expertise in delivering self-service data analytics solutions and managing complex reporting initiatives. Proficient in tools like Tableau, Tableau Prep, and SAS, with proven success in program leadership, change management, and business intelligence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Management Senior
Freddie Mac
03.2023 - Current
- Lead a team of 140+ professionals with a $72M budget
- Oversee data-related risk management across the enterprise, collaborating with risk management teams
- Manage procurement and vendor relationships to optimize supply chain operations
- Facilitate working group discussions to enhance data management capabilities across divisions
- Act as the EDO representative in cross-divisional leadership roles, resolving complex issues
- Develop innovative, comprehensive solutions to improve program management processes
- Build data reports to track program performance and communicate insights to senior leadership
Data Analytics Senior
Freddie Mac
04.2020 - 03.2023
- Designed the Customer Engagement process flow and hybrid project life cycle for CET projects
- Held regular stakeholder engagement sessions to assess project success and stakeholder needs
- Supported machine learning and insights delivery projects for the Insights Team
- Developed the Single-Family Operations Monthly Management Report, streamlining reporting processes
- Led multi-year engagements, converting reports to dashboards using Tableau, PowerBI, and other tools
- Improved team efficiency by implementing agile methodologies, analytics deployment processes, and governance guidelines
Data Analytics Professional
Freddie Mac
06.2015 - 04.2020
- Provided leadership on troubled projects, managing user expectations and project delivery
- Created onboarding processes that increased team productivity on Tableau projects
- Established project management frameworks, enhancing analytics deployment and support processes
Attorney Oversight Supervisor
Freddie Mac
06.2011 - 01.2013
- Supervised attorney oversight processes as part of the FHFA Attorney Network Restructuring Initiative
- Developed training programs for law firms and internal teams
Servicing Account Specialist Lead
Freddie Mac
03.2010 - 06.2011
- Managed day-to-day operations for a team handling Freddie Mac's Loss Mitigation processes
- Drafted detailed monthly progress reports and provided training for new employees
Mortgage Consultant
Freddie Mac
08.2004 - 01.2007
- Coordinated community-based mortgage and financial planning seminars with non-profit organizations
- Provided underwriting and loan origination services
Education
Master of Science - Business Administration
University of Maryland Global Campus
12.2005
Bachelor of Science - Psychology
Tennessee State University
12.1999
Skills
- Program & Project Management
- Business Analytics (Tableau, Tableau Prep, SAS)
- Business Intelligence & Reporting
- Contract & Vendor Management (ProcessUnity, WSS)
- Risk & Change Management
- Team Leadership & Stakeholder Engagement
Certification
- Project Management Professional #3806098
- Accredited Mortgage Professional
Timeline
Program Management Senior
Freddie Mac
03.2023 - Current
Data Analytics Senior
Freddie Mac
04.2020 - 03.2023
Data Analytics Professional
Freddie Mac
06.2015 - 04.2020
Attorney Oversight Supervisor
Freddie Mac
06.2011 - 01.2013
Servicing Account Specialist Lead
Freddie Mac
03.2010 - 06.2011
Mortgage Consultant
Freddie Mac
08.2004 - 01.2007
Bachelor of Science - Psychology
Tennessee State University
Master of Science - Business Administration
University of Maryland Global Campus
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