Janiya Jones
Owings Mills,MD
Summary
Motivated and dependable college student and Certified Medical Technician (CMT) with a strong background in retail, customer service, food service, and healthcare. Experienced as a dietary aide with a proven ability to support patient care while maintaining cleanliness, safety, and efficiency. Known for delivering excellent service, maintaining professionalism, and adapting quickly in fast-paced environments. Seeking a position as a Sales Associate, Cashier, Customer Service Representative, or Certified Medical Technician (CMT) to further apply my skills in both customer-facing and healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Downtown Locker Room
11.2023 - 08.2024
- Assisted customers with purchases and product questions.
- Operated the cash register and processed transactions accurately.
- Maintained sales floor appearance and inventory organization.
Sales Associate
Royal Farms
03.2023 - 10.2023
- Delivered prompt and courteous service at registers and self-checkout.
- Replenished merchandise and managed inventory.
- Addressed customer issues calmly and effectively.
Crew Member
McDonald's
06.2019 - 03.2023
- Managed front counter, drive-thru, and kitchen stations.
- Provided fast and friendly service during high-volume hours.
- Maintained cleanliness and followed food safety protocols.
Sales Associate (Seasonal Position)
Parkville Farmers Market
06.2022 - 08.2022
- Set up produce displays and assisted customers with purchases.
- Weighed and bagged items; maintained cleanliness of booth area.
- Helped unload deliveries and managed basic inventory.
Camp Counselor (Summer Role)
Youthworks
06.2021 - 08.2021
- Supervised children during activities and meals.
- Helped organize games, crafts, and learning activities.
- Ensured a safe and engaging environment for all campers.
Education
B.S.W in Progress - Social Work
Coppin Sate University
Baltimore, MD06-2027
Skills
- Proficient in customer relations
- Efficient cash handling skills
- Inventory management and store organization
- Quick learner, dependable, and team-oriented
- Able to multitask in high-pressure settings
Accomplishments
- Made the Dean’s List every semester with a 3.8 GPA, demonstrating strong academic dedication and time management.
- Played on a college softball team, developing teamwork, discipline, and leadership skills.
- Recognized for delivering excellent customer service and maintaining professionalism in fast-paced retail and food service environments.
- Prepared and served meals as a dietary aide while ensuring compliance with dietary restrictions and sanitation standards.
Certification
- Certified Medication Technician (CMT) – MD, 2025
- PRP License (Personal Responsibility and Performance License) – MD, 2024
Timeline
Customer Service Associate
Downtown Locker Room
11.2023 - 08.2024
Sales Associate
Royal Farms
03.2023 - 10.2023
Sales Associate (Seasonal Position)
Parkville Farmers Market
06.2022 - 08.2022
Camp Counselor (Summer Role)
Youthworks
06.2021 - 08.2021
Crew Member
McDonald's
06.2019 - 03.2023
B.S.W in Progress - Social Work
Coppin Sate University
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