Janiyah Thomas
Baltimore
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
QuoiaAngel Scrubs
11.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Cashier Team Lead
QuoiaAngel Scrubs
05.2019 - 11.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Science - Early Childhood Education
Baltimore City Community College
Baltimore, MD05-2025
High School Diploma -
Mergenthaler Vocational Technical Highschool
Baltimore, MD06-2019
Skills
- Analytical Problem-Solving
- Client Engagement Strategies
- Customer Relationship Management
- Effective Time Management
- Inventory Management
- Data Entry
- Innovative Writing Expertise
- Skilled in Microsoft Word Formatting Techniques
- Attention to Detail
- Nurturing and Safety Awareness
- Technical Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Completed manager training program.
- Trained and mentored 5 employees.
Certification
- 45 Hour Infants and Toddlers Certificate
- 45 Hour School Age Kid Course
- Microsoft Office Specialist (MOS) Certification
Languages
English
Full Professional
Timeline
Assistant Store Manager
QuoiaAngel Scrubs
11.2020 - Current
Cashier Team Lead
QuoiaAngel Scrubs
05.2019 - 11.2020
Associate of Science - Early Childhood Education
Baltimore City Community College
High School Diploma -
Mergenthaler Vocational Technical Highschool
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