Janna Green
Summary
Claims operations and litigation support professional with 10+ years of experience managing complex claim lifecycles, regulatory compliance, vendor oversight, quality assurance, and process improvement initiatives. Demonstrated success leading teams, supporting litigation and settlement activities, and driving operational efficiency across insurance, legal, healthcare, and compensation programs. Recognized for analytical problem-solving, stakeholder collaboration, and delivering accurate, compliant claim outcomes.
Overview
16
16
years of professional experience
Work History
Resolutions Claims Technical Specialist
United Educators (UE)
2025.01 - Current
- Coordinate end-to-end claim administration activities including intake, verification, setup, categorization, and assignment across multiple claims platforms.
- Maintain claim, account, contact, and vendor information across Salesforce, UEAW, CounselLink, and related platforms.
- Serve as a key liaison among members, claimants, legal counsel, vendors, and internal stakeholders to support timely claim resolution.
- Review legal and vendor invoices to ensure compliance with billing guidelines, budgets, and retention agreements.
- Support settlement administration, quality assurance reviews, compliance initiatives, reporting, and operational process improvements.
Civil Litigation Paralegal
Yost Legal Group
2024.01 - 2025.01
- Supported attorneys managing 200+ active litigation matters through case management and legal documentation.
- Reviewed medical records, legal filings, and supporting documentation to identify critical facts and support case strategy.
- Prepared correspondence, case summaries, and trial preparation materials.
Project Supervisor
AMENTUM (Formerly PAE)
2022.01 - 2024.01
- Led a team of 20+ claims professionals responsible for reviewing and processing complex compensation claims.
- Conducted quality assurance reviews to ensure documentation accuracy, compliance, and productivity standards.
- Developed SOPs and workflow improvements that strengthened compliance, consistency, and operational efficiency.
Claims Processing Assessor
AMENTUM (Formerly PAE)
2020.01 - 2022.01
- Reviewed claim submissions and supporting documentation for eligibility and completeness.
- Verified payment documentation and maintained accurate claim file records.
Claims Supervisor
Towne Park, LTD
2018.01 - 2020.01
- Directed daily operations for liability, auto, and property claims functions.
- Managed litigated and arbitrated claims and trained claims professionals.
Claims Analyst II
Towne Park, LTD
2016.01 - 2018.01
- Investigated liability and auto claims from initial reporting through settlement and closure.
Claims Analyst I
Towne Park, LTD
2014.01 - 2016.01
- Processed property damage claims and provided customer support.
Reimbursement Specialist
Maxim Healthcare Services
2010.01 - 2014.01
- Managed reimbursement claims, appeals processes, and provider relations.
Education
Bachelor of Arts - American Culture (Communications, English & History)
Washington & Jefferson College
Pennsylvania05.2008
Skills
- Claims Lifecycle Management
- Litigation Support
- Regulatory Compliance
- Quality Assurance
- Vendor & Invoice Management
- Settlement Administration
- Process Improvement
- Data Analysis & Reporting
- Operational Leadership
- Cross-Functional Collaboration
- Salesforce
- CounselLink
- Filevine
- VCF Claims Management System
- Power BI
- Microsoft 365 and Microsoft Office Suite
- SharePoint
- Adobe Acrobat Pro
- Westlaw
- DocuSign
- Google Workspace
Timeline
Resolutions Claims Technical Specialist
United Educators (UE)
2025.01 - Current
Civil Litigation Paralegal
Yost Legal Group
2024.01 - 2025.01
Project Supervisor
AMENTUM (Formerly PAE)
2022.01 - 2024.01
Claims Processing Assessor
AMENTUM (Formerly PAE)
2020.01 - 2022.01
Claims Supervisor
Towne Park, LTD
2018.01 - 2020.01
Claims Analyst II
Towne Park, LTD
2016.01 - 2018.01
Claims Analyst I
Towne Park, LTD
2014.01 - 2016.01
Reimbursement Specialist
Maxim Healthcare Services
2010.01 - 2014.01
Bachelor of Arts - American Culture (Communications, English & History)
Washington & Jefferson College