Jannah Donaldson
Windsor Mill
Summary
Highly organized Patient Access Associate with expertise in patient registration, medical screening, and front-end healthcare operations. Ensures accurate collection of patient information, performs preliminary health screenings, and supports smooth patient flow while maintaining compliance with healthcare regulations. Provides excellent customer service and acts as the first point of contact for patients entering the healthcare system. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
4039
4039
years of post-secondary education
Work History
Patient Access Associate
Sinai Hospital of Baltimore
05.2025 - Current
- Verify insurance eligibility and assist with pre-admission requirements.
- Register patients accurately in the hospital system by collecting and verifying demographic, insurance, and medical information.
- Schedule appointments and coordinate pre-admission requirements.
- Collect co-payments and outstanding balances while explaining financial responsibilities to patients.
- Maintain accurate documentation while ensuring compliance with hospital policies and patient confidentiality standards.
Medical Screener
Octapharma Plasma
04.2023 - 09.2023
- Register new and current plasma donors.
- Conduct basic screening procedures such as reviewing health related documents, taking vital signs and performing finger sticks.
- Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines.
- Answer incoming calls from donors, addressing inquiries, and providing information about services.
Donor Floor Technician
Octapharma Plasma
04.2023 - 09.2023
- Prepare donor area for plasmapheresis process.
- Operate automated plasmapheresis machines.
Pharmacy Technician
Rite Aid
Windsor Mill
01.2022 - 08.2022
- Organize medications for pharmacist to dispense by reading medications orders and prescriptions, preparing labels and calculating quantities.
- Maintain records by recording and filing physician's orders and prescriptions.
- Collect patient information, such as identification and insurance card, enter and submit data and personal information in patients profile while ensuring all information is complete and accurate.
- Collect payments from patient's and keep record of inventory.
Dietary Aide
Sinai Hospital
12.2019 - 08.2021
- Prepare and supervise preparation of patient meals, following all health, food safety, and dietary requirements and ensuring the best possible quality within restrictions.
- Prepare food trays for patients and visitors in the hospital.
- Deliver food to patients and visitors to assigned area of the hospital.
- Maintain a clean and sanitary workspace.
Education
Business Administration -
Community College of Baltimore County (CCBC)
Catonsville, MDBusiness and accounting -
Woodlawn High School
Gwynn Oak, MDSkills
- Patient Registration
- Vital Signs Monitoring
- Blood Sample Collection & Handling
- Electronic Health Records (EHR) Management
- HIPAA Compliance & Confidentiality
- Data Entry
- Care Planning & Coordination
- Verbal and Written Communication
- Infection Control & Safety Practices
- Time Management
- Professional Demeanor
- Insurance Verification
- Customer Relationship Management (CRM)
- Accuracy and Precision
- Office Equipment Operation
Timeline
Patient Access Associate
Sinai Hospital of Baltimore
05.2025 - Current
Medical Screener
Octapharma Plasma
04.2023 - 09.2023
Donor Floor Technician
Octapharma Plasma
04.2023 - 09.2023
Pharmacy Technician
Rite Aid
01.2022 - 08.2022
Dietary Aide
Sinai Hospital
12.2019 - 08.2021
Business Administration -
Community College of Baltimore County (CCBC)
Business and accounting -
Woodlawn High School