Jareth Perez-Licona
Cockeysville
Summary
Knowledgeable Flight Attendant with strong background in providing exceptional in-flight service and ensuring passenger safety. Successfully managed multiple long-haul international flights, enhancing passenger satisfaction through attentive and personalized service. Demonstrated proficiency in emergency procedures and effective communication skills, ensuring smooth operations and positive travel experience for all passengers.Experienced with in-flight service, safety protocols, and passenger assistance. Utilizes effective communication and problem-solving skills to enhance passenger experiences. Track record of maintaining high safety standards and providing exceptional service in diverse and dynamic environments.Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Nail Technician
Flash Nails LLC
04.2024 - 12.2024
- Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
- Kept tidy and organized area to comply with cleanliness standards.
Winery Harvest Intern
Basignani Winery
06.2023 - 09.2024
- Provided exceptional customer service during winery events while educating guests on harvest procedures and winemaking techniques.
- Contributed to the overall success of the harvest season by working effectively with team members from diverse backgrounds and skill sets.
- Facilitated communication between harvest crew members to ensure smooth workflow during high-pressure situations at peak harvest times.
- Maintained clean and organized work environment, promoting safety and efficiency during harvest operations.
- Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
Housekeeper
GG Cleaning LLC
05.2023 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
International Flight Attendant
Volaris Airlines
03.2021 - 02.2022
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
Education
Certificate of Technical Studies - Flight Attendant
CETASE
Pachuca HGO04-2019
High School Diploma -
Colegio Ignacio Allende
Zacualtipan Hgo07-2018
Skills
- Verbal and written communication
- Safety procedures
- Passenger safety
- Emergency situations management
- Professional etiquette
- Security awareness
- Administrative tasks
- Airline operations
- Customer service
- Active listening
- Call management
- Product knowledge
- Paperwork processing
- Administrative support
Certification
- Certified Flight Attendant (CFA) - International Air Transport Association (IATA).
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Professional Nail Technician
Flash Nails LLC
04.2024 - 12.2024
Winery Harvest Intern
Basignani Winery
06.2023 - 09.2024
Housekeeper
GG Cleaning LLC
05.2023 - 01.2024
International Flight Attendant
Volaris Airlines
03.2021 - 02.2022
Certificate of Technical Studies - Flight Attendant
CETASE
High School Diploma -
Colegio Ignacio Allende
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