Jashawn Thomas
Annapolis,MD
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Client Relations Specialist
Assedo Consulting
02.2023 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Built strong relationships with clients through effective communication and consistent followup.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
- Experienced in capturing information and working in databases to create reports.
- Attended and presented at community meetings, technical meetings as well as meetings with construction team members.
- Addressed customer concerns with contractors and provided possible solutions.
- Maintained and updated contact databases and mailing lists.
- Coordinate customer service appointments and followed up with project team with confirmed schedule.
Member Services Agent /Data Entry Clerk
U.S. Naval Institute
09.2021 - 02.2023
- Minimized errors and risk by assessing, correcting, and monitoring system failures while working collaboratively with external integration partners.
- Ensured high degree of accuracy and diligence while running daily EDI reports.
- Drove efficiencies and opportunities by building and maintaining trade relationships.
- Achieved high degree of member satisfaction while taking charge of all aspects of fulfilling book orders, subscriptions, claims issues, cancellations, invoicing, billing, and renewing.
- Processed trade orders through email communication and in-house requests.
- Boosted capabilities by assisting with implementing new system upgrades via testing.
- Displayed a courteous and empathetic attitude towards members at all times.
- Assisted with account management of all customer data (member, non-member, trade clients).
Customer Experience Sales Floor Associate
Nordstrom (Closed Due To COVID)
09.2019 - 05.2020
- Met and exceeded measurable performance sale goals by effectively engaging customers.
- Secured repeat business and customer satisfaction by building positive rapport.
- Advanced company goals by working collaboratively with a close-knit sales team.
- Prioritized tasks effectively by coordinating with team members and assessing needs.
- Enhanced team capacity by providing honest and confident feedback.
Equipment Services Scheduler /Dispatcher Coordinator
Coca-Cola
04.2018 - 07.2019
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours using Sharepoint.
- Maximized productivity by developing a plan to optimize schedules of service work requests.
- Streamlined daily communication with customers, territory manager, equipment services team members, and other cross-functional partners to align work schedules.
- Enhanced technician efficiency as it pertained to travel distance.
Education
Bachelor of Arts - Communication Studies & Business Administration
West Virginia University
Morgantown, WV05.2016
Skills
Customer Service Lead
Client Coordinator
Account Management
Improve Productivity
Training and Development
Talent Recruitment
Convert Sales
Boosts Satisfaction
Relationship Building
Multitasking and Prioritization
Time Management
Dynamic, Results-Oriented Problem Solver
Surpass Revenue Goals
Written and Verbal Communication
Detail Oriented and Efficient
Salesforce CRM Utilization
POS Systems / Transaction Processing
MS Office
Timeline
Client Relations Specialist
Assedo Consulting
02.2023 - Current
Member Services Agent /Data Entry Clerk
U.S. Naval Institute
09.2021 - 02.2023
Customer Experience Sales Floor Associate
Nordstrom (Closed Due To COVID)
09.2019 - 05.2020
Equipment Services Scheduler /Dispatcher Coordinator
Coca-Cola
04.2018 - 07.2019
Bachelor of Arts - Communication Studies & Business Administration
West Virginia University
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