Jasmin B. Tolbert
Brandywine
Summary
Sales professional with 10+ years of experience in contract negotiation and customer relationship management. Proven ability to deliver impactful sales presentations and resolve conflicts effectively. Seeking a new home sales position with a growth-oriented builder committed to exceptional products and customer service.
Overview
9
9
years of professional experience
Work History
New Home Sales Counselor
Mid Atlantic Builders
Prince George's County
03.2019 - Current
- Guided clients through the home-buying process from initial inquiry to closing for townhomes, single families, and condos in the Prince George's County area.
- Consistently exceeded monthly sales targets in high volume environments of over 5 communities within 7 years.
- Developed professional sales presentations that communicated product quality and highlighted market comparisons.
- Prepared sales contracts and assisted in contract negotiations, ensuring clarity and satisfaction for all parties involved.
- Maintained up-to-date knowledge of market trends to inform customers’ home-buying decisions.
- Analyzed local market competitor activity to identify opportunities for enhancing market share.
- Resolved customer complaints promptly while maintaining a professional demeanor at all times.
- Performed administrative tasks such as data entry into the company database system for tracking sales performance metrics.
Assistant General Manager
The Bozzuto Group
Washington
01.2017 - 01.2019
- Managed daily operations and ensured smooth workflow across departments.
- Developed and implemented sales strategies that contributed to successful lease up of luxury community in Washington, DC.
- Implemented best practices for customer service, resulting in improved guest satisfaction and loyalty.
- Coordinated staff schedules, optimizing resource allocation and ensuring adequate coverage during peak times.
- Assisted in developing training programs for new employees to improve onboarding.
- Oversaw inventory management processes to maintain adequate stock levels.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Monitored competitor activity and market trends to stay competitive.
Education
Bachelor of Arts - English/Communication
University of Maryland, Eastern Shore
Princess Anne, MD05-2011
Skills
- Property assessment
- Sales presentations
- Contract negotiation
- Customer relationship management
- Lead generation
- Prospecting
- Market analysis
- Realtor collaboration
- Project management
- CRM tracking
- Conflict resolution
- Goal-oriented mindset
Accomplishments
2025 GALA Outstanding Sales Team Award - Detached from $500,000 - $699,999
Timeline
New Home Sales Counselor
Mid Atlantic Builders
03.2019 - Current
Assistant General Manager
The Bozzuto Group
01.2017 - 01.2019
Bachelor of Arts - English/Communication
University of Maryland, Eastern Shore