Jasmine Boulware
Baltimore
Summary
Seasoned Utility Worker with proven history of reliability and productivity. Trained in Leak Grading and Work management on the BGE system. I am able to multitasks effectively and maintain high standards of safety. Managed and Dispatched many Emergency situations in High stress environments. Also maintained logs, on-call rosters to ensure any emergency event was promptly responded to.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Info Desk Dispatcher
Baltimore Gas And Electric
03.2023 - Current
- Training all new hires in Emergency Preparedness and Emergency response.
- Handling new hires access request
- Lead Daily Gas System Briefing call, covering significant emergency events and planned work that occurred the day before.
- Lead the Daily system status call, facilitating communication between various emergency departments and providing updates on the gas and electric system.
- Send out all location sheets for emergency gas crews, internal and external(contractors)
- Maintain and up date emergency on-call rosters for various departments.
- Create 3 month odor history for significant emergency events
- code accounts for threat,tag out, and Non compliance
- Dispatch, assist and create jobs for I&C
- Create Condition Reports
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Utility Dispatcher
Baltimore Gas & Electric
11.2020 - Current
- Effectively plan, schedule, manage and coordinate daily work activities of multiple crews/field organizations
- Coordinate work across several departments
- Use various Company computer applications and systems including, Mobile Dispatch System (MDS)/Skyview, Customer Care and Billing (CC & B), Meter Data Management (MDM), Utility IQ (UIQ) Head - End System, Atlas/GNI, Documentum, Gas Outage Management System (GOMS), Maximo, Gas Service System (GSS), Gas Leak Survey System (GLSS), Inside Gas Meter System
(iGMS), WMS, and Flowable Fill Ancillary System (FFAS), ITRON, Cititrak311 - Responsible for providing support to field crews including but not limited to customer information, service information, prints, backup assistance
- Responds to inquiries from internal and external customers including the Customer Call Center, other Company departments, as well as municipal, state, and emergency service agencies.
- Prioritizes incoming work, including emergency and priority work, and promptly assigns and dispatches to the appropriate field resource to fulfill customer commitments or to mitigate and/or correct potential and real emergency situations.
Gas Leak Surveyor
Heath Consultants (BGE Contractor)
03.2018 - 12.2020
- Ability to read gas meter indexes.
- Using manhole bar and valve operating keys.
- Detecting signs of damage, tampering, leakage, and Corrosion.
- Surveying Bge Service territory for Gas leaks.
- Use equipment such as the Rmld and the GMI.
- Grading and reporting hazardous gas leaks to gas dispatch.
- Inside and outside leak surveying gas meter sets.
- Detecting and grading corrosion levels on gas meters.
- Maintaining various Gas OQ qualifications.
- Schedule, Log and maintain customer appointments.
- Using company laptop and Handheld to enter data and close out jobs.
- Ability to read gas meter index.
- Assisting in the repair of gas regulators and gas fittings..
- Operating company truck.
- Working with customers and providing great service.
Wheelchair Van Driver
East Coast Ambulance and Wheelchair Service
12.2017 - 03.2018
- Take work orders from dispatch for client trip Drive clients to their destinations on time Assist clients as they get into and out of the vehicle Report back to the dispatch when clients have been dropped off at their destination Report traffic delays en route back to dispatch Report any incidents or accidents to the supervisor Operate wheelchair lifts as needed Adhere to company policies and protocol.
s Warehouse Associate
Kohl, Kohl's Corporation
09.2016 - 02.2017
- Responsible for working in a fast paced seen in order to meet company packaging requirements for the day.
- Pack orders from customers and make sure all items are accounted for.
- Help replenish merchandise in stock room in order for merchandise to be packed.
- Receiving, inspecting and restocking of inventory.
- Forklift training and operating.
Mobility Driver
Heart to Heart Transportation
03.2016 - 09.2016
- Take work orders from dispatch for client trip Drive clients to their destinations on time Assist clients as they get into and out of the vehicle Report back to the dispatch when clients have been dropped off at their destination Report traffic delays en route back to dispatch Report any incidents or accidents to the supervisor Operate wheelchair lifts as needed Adhere to company policies and protocol.
Kohls warehouse Associate
Kohl's Corporation
10.2015 - 02.2016
- Responsible for working in a fast paced seen in order to meet company packaging requirements for the day.
- Pack orders from customers and make sure all items are accounted for.
- Help replenish merchandise in stock room in order for merchandise to be packed.
- Receiving, inspecting and restocking of inventory.
- Forklift training and operation.
TRAFFIC CONTROLLER
Wide Protective
08.2015 - 10.2015
- Position temporary work zones utilizing warning signs, traffic cones, barrels, etc.
- According to regulatory requirements.
- Load and unload work zone equipment, sometimes weighing up to 40 pounds, to/from the company vehicle.
- Drive the company vehicle to and from job sites in a safe manner.
- Stand and safely manage traffic control through active work zones while grasping a stop/slow paddle and utilizing radio communication.
- Complete all required paperwork in a timely manner.
- Keep company vehicle clean and orderly, informing management of any safety concerns or vehicle problems.
- Comply with all AWP policies, procedures and safety requirements.
- Perform any other general duties as specified.
FRONT DESK ATTENDANT
BODY AND SOUL SALON AND SPA
03.2015 - 08.2015
- Answer all phone calls from customers and schedule appointments and answer all hair or product related questions.
- Greet and check in all guest in and make sure information on file is up to date and update record history.
- Via email, phone or face to face I notify customers of upcoming events and specials.
- Contact businesses via email or phone to request new inventory.
- Recommend products based on service provided to the customer.
- Except payment from customers and assess quality of service.
- Receiving, inspecting, Ordering and restocking of inventory.
LOAN SUPPORT ASSISTANT
CENTRAL CREDIT UNION OF MARYLAND
06.2014 - 03.2015
- Assist with accepting and processing loans.
- Assist with telephone loan payments.
- Mail updated information and memos to customers.
- Review loan files for completeness.
- Maintain loan files.
- Promote financial institution products and services.
- Build and maintain positive relations with all customers and potential customers.
- Used Microsoft word and Excel.
DIETARY AIDE
GENESIS HEALTH CARE
01.2013 - 11.2014
- Prepares food and assemble patient food trays.
- Assist in food preparation.
- Serves food in rooms or cafeteria.
- Deliver food trays to patients units and dining area.
- Clean cafeteria tables and service counter area after meals.
- Clean pots and pan area.
- Follow good health hygiene and safety pollution guidelines.
OFFICE CLERK
SPRING GROVE HOSPITAL CENTER
06.2012 - 08.2012
- Summer job).
- Filing.
- Mail collection and distribution.
- Light typing assignments.
- Other clerical duties as assigned.
OFFICE CLERK
STUDENT EMPLOYMENT, SOCIAL SECURITY ADMINISTRATION
07.2011 - 08.2011
- Filing.
- Mail collection and distribution.
- Light typing assignments.
- Other clerical duties as assigned.
Education
High school diploma - Computer Aided Drafting and Design , Constuction
MIlford Mill Academy
Baltimore, MD2012
Skills
- Registered flagger,Smith System certified,CPR First Aide/AED certified ,Bloodborne Pathogens
- Certified ,Microsoft-Word, Excel, Power Point, and Publisher
- Technical Support
- Safety Procedures
- Attention to Detail
- Multitasking Abilities
- Organization and Time Management
- Computer Skills
- Leak Survey
- Leak Grading
- Emergency Preparedness
- Self-Starter
- Quick Learner
- Adaptable
Certification
- Computer aided Drafting and Design 2years- Certification received
- Construction Management 2 years - Certification received
Affiliations
- Member of Future Business Leaders of America (FBLA)
- Study of basic electrical theory
Timeline
Info Desk Dispatcher
Baltimore Gas And Electric
03.2023 - Current
Utility Dispatcher
Baltimore Gas & Electric
11.2020 - Current
Gas Leak Surveyor
Heath Consultants (BGE Contractor)
03.2018 - 12.2020
Wheelchair Van Driver
East Coast Ambulance and Wheelchair Service
12.2017 - 03.2018
s Warehouse Associate
Kohl, Kohl's Corporation
09.2016 - 02.2017
Mobility Driver
Heart to Heart Transportation
03.2016 - 09.2016
Kohls warehouse Associate
Kohl's Corporation
10.2015 - 02.2016
TRAFFIC CONTROLLER
Wide Protective
08.2015 - 10.2015
FRONT DESK ATTENDANT
BODY AND SOUL SALON AND SPA
03.2015 - 08.2015
LOAN SUPPORT ASSISTANT
CENTRAL CREDIT UNION OF MARYLAND
06.2014 - 03.2015
DIETARY AIDE
GENESIS HEALTH CARE
01.2013 - 11.2014
OFFICE CLERK
SPRING GROVE HOSPITAL CENTER
06.2012 - 08.2012
OFFICE CLERK
STUDENT EMPLOYMENT, SOCIAL SECURITY ADMINISTRATION
07.2011 - 08.2011
- Computer aided Drafting and Design 2years- Certification received
- Construction Management 2 years - Certification received
High school diploma - Computer Aided Drafting and Design , Constuction
MIlford Mill Academy
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