Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse
Mercy Health Services
Baltimore, MD
01.2022 - Current
Provided direct patient care, including administering medications, monitoring vital signs, and assisting with daily activities
Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately
Administered treatments and procedures as ordered by physicians, ensuring adherence to established protocols
Managed and prioritized multiple patient assignments effectively in a fast-paced environment
Educated patients and their families on disease management, medication administration, and post-discharge care instructions
Assisted in emergency situations by providing immediate medical interventions and coordinating with other healthcare professionals
Maintained accurate documentation of all nursing interventions, medications administered, and patient responses
Ensured compliance with infection control protocols to prevent the spread of infections within the healthcare facility
Administered blood transfusions according to physician orders while adhering strictly to safety protocols
Administered intravenous medications and fluids, monitoring closely for any adverse reactions or complications
Participated actively in continuing education programs to stay updated on advancements in nursing practice
Maintained confidentiality of patient information in accordance with HIPAA regulations
Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care
Implemented infection prevention strategies such as hand hygiene protocols and isolation precautions
Collaborated with healthcare team members to develop comprehensive discharge plans that met patients' needs
Assisted in the implementation of electronic health record systems, ensuring accurate documentation and efficient workflow
Assessed pain levels using standardized tools such as numeric rating scales or visual analog scales
Implemented evidence-based nursing practices to improve patient outcomes
Mentored junior nursing staff, enhancing their clinical skills and knowledge base.
Conducted thorough patient assessments to ensure accurate diagnosis and treatment planning.
Administrative Assistant
University of Maryland Faculty Physicians
Baltimore, MD
04.2021 - 08.2021
Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
Managed and updated company databases, ensuring accuracy and completeness of information
Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
Increased efficiency by implementing an online appointment scheduling system that reduced wait times by XX% for executives’ meetings
Caseworker I
Baltimore City Social Services
Baltimore, MD
04.2020 - 04.2021
Maintain face to face contact with families according to the contract defined frequency and the individual needs of the family.
Provide skills training, including but not limited to parental resilience, social connections and concrete support, child development, social and emotional competence of children, nurturing and attachment and infant safe sleep.
Provide support, counseling and crisis counseling to families.
Provide and assist families in connecting to resources and obtaining concrete needs such as housing, transportation, home maintenance and repair.
Refer families/make collateral contacts to community services.
Prepare written reports to DHS including Initial Assessments, Progress Reports and Terminations Summaries within the expected time frames.
Safety plan with families to reduce risk.
Observe and respond to early signs of abuse and neglect.
Case Manager Technician/ Discharge Coordinator
University of Maryland St. Joseph Medical Center
Towson, MD
08.2016 - 05.2019
Through written and verbal briefings communicated with healthcare teams, facilities and agencies to facilitate patient discharge via Navhealth (E-discharge)
Elicited insurance authorization for patient placement into subacute, acute, and long-term care facilities.
Assessed patience, interviewed patients to complete case histories, insurance forms, and appeals letters.
Compiled and recorded medical charts, reports, and correspondence, using typewriter or Microsoft Word.
Completed detailed, concise and accurate reports that encapsulates information developed during patients care at health care facility.
Performed bookkeeping duties, such as credits and collections, preparing, organizing, and sending financial statements and bills, and keeping financial records.
Received and routed messages and documents such as laboratory results to appropriate staff.
Completed insurance and other claim forms.
Maintained medical records, technical library, and correspondence files.
Operated office equipment such as voice mail messaging systems, and used word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
Performed various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
Proficient with Microsoft applications (Excel, Word, PowerPoint).
Education
Bachelor of Science in Nursing - Nursing
Notre Dame of Maryland University
04-2023
Master's - Psychology
Grand Canyon University
AZ
11-2018
Bachelor of Arts degree - Psychology
Hampton University
Hampton, VA
05-2013
Skills
Case Management
Data Entry
Medical Scheduling
Crisis Management
Customer Service
Peripheral and ultrasound guided IV insertion
Direct patient care
Epic, EMR Systems
Organizational Skills
Medical Terminology
Certification
PALS - Pediatric Advanced Life Support
BLS - Basic Life Support
ACLS - Advanced Cardiovascular Life Support
NIHSS - National Institutes of Health Stroke Scale