Jasmine Hale
Ft. Washington
Summary
Customer-focused professional with 5+ years of experience delivering high quality service across fast paced environments. Known for balancing customer needs with business goals while providing efficient, accurate, and empathetic support. Strong in communication, organization, and multitasking, with the ability to adapt quickly and manage multiple priorities with precision.
Overview
8
8
years of professional experience
Work History
Front Office Manager in Training/Assistant Manager
The Watermark Hotel
09.2025 - Current
- Deliver high level customer service by resolving guest concerns and account inquiries in a timely and professional manner
- Manage high volume guest interactions via phone, email, and in person while maintaining service standards
- Managed payment adjustments, addressed billing inquiries, and performed account reconciliations to ensure accuracy and efficiency in financial operations.
- Addressed and resolved complex guest concerns while ensuring appropriate escalation of issues.
- Developed and implemented procedures to improve customer satisfaction and response times.
- Coordinate across departments to ensure efficient service delivery and issue resolution
- Facilitated training and support for team members to uphold operational quality standards.
- Managed multiple priorities in a fast-paced environment to ensure timely completion of productivity goals.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Reconciled end of day reports to determine accurate billing and payment processing.
Front Desk Supervisor
The Watermark Hotel
09.2022 - 09.2025
- Achieved a seamless check-in/check-out process that prioritized guest satisfaction while complying with company standards. Enhanced guest loyalty by actively engaging and providing tailored support, leading to an improved customer experience.
- Managed responses to telephone, email, and in-person inquiries regarding reservations and guest concerns.
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new front desk staff, enhancing team performance and efficiency.
- Enhanced guest experience by providing detailed information about property amenities, including dining spaces, parking facilities, and fitness center. Arranged tailored accommodations for guests, enriching their overall visit and satisfaction.
- Oversaw daily operational activities, maintaining high-quality standards and consistently meeting customer expectations.
- Assisted team members by providing constructive feedback to improve performance and boost morale. Supported team development through effective communication and guidance.
- Managed complaint handling and conflict resolution processes to maintain positive relationships.
- Established and nurtured effective communication channels with all departments to optimize property operations and support overall business aims.
Sales Associate
Nordstrom
09.2021 - 08.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items to increase sales productivity and volume.
- Processed POS transactions accurately (cash and card), provided receipts, and ensured compliance with current sales, payment, and security policies.
- Assisted in maintaining visual merchandising standards to drive sales and promote brand image.
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing creating lasting relationships.
Hostess
Public House National Harbor
05.2018 - 06.2021
- Welcomed incoming guest and seated at optimal locations based on individual preferences and server balancing requirements.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, to go orders, and updating reservation logs simultaneously.
- Managed guest seating and waitlists to optimize table turnover and enhance customer experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained knowledge and answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Developed strategies for improving guest flow during peak hours, increasing operational efficiency.
- Handled guest inquiries and complaints, resolving issues to maintain high satisfaction levels.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill05-2018
Skills
- Customer service expertise
- Staff Training and Development
- Multi-line phone operation
- Time Management & Multitasking
- Microsoft Office Suite
- Front Desk Operations/Reservations management
- Skilled in Oracle Opera Cloud management
- Billing Support & Payment Processing
- Team Building and Supervision
- Records management
Timeline
Front Office Manager in Training/Assistant Manager
The Watermark Hotel
09.2025 - Current
Front Desk Supervisor
The Watermark Hotel
09.2022 - 09.2025
Sales Associate
Nordstrom
09.2021 - 08.2022
Hostess
Public House National Harbor
05.2018 - 06.2021
High School Diploma -
Oxon Hill High School