Jasmine Jett
Catonsville
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Also, with past experience as a general assistant, I am proficient with computer skills, filling systems, and handling documents.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
08.2022 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
General Assistant
Walter Electric
06.2022 - 08.2022
- Increased efficiency by streamlining office processes and implementing new organizational systems.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Conducted research for executive decision-making purposes using various resources such as databases or online tools effectively leading to informed choices made by management.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
Customer Service Representative
NR Paintball
02.2018 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
North County High School
Glen Burnie, MD06.2022
Skills
- Baggage inspections
- Hazardous items knowledge
- Behavioral observations
- Security station experience
- De-Escalation Techniques
- Customer service and assistance
- Integrity and Honesty
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Professionalism
Additional Information
David Webers- Current Supervisor
559-285-1974
Jerry Brown- Superintendent at NPL Construction
Personal: 410-855-3742
Work: 410-279-2154
Craig Goetz- NR Paintball Manager
443-942-1509
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
08.2022 - Current
General Assistant
Walter Electric
06.2022 - 08.2022
Customer Service Representative
NR Paintball
02.2018 - 08.2022
High School Diploma -
North County High School
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