Jasmine J Scott
Gaithersburg
Summary
Experienced with benefit program administration, including managing participant inquiries and ensuring regulatory compliance. Utilizes analytical skills to streamline operations and enhance program efficiency. Track record of fostering effective team collaborations and maintaining high standards in program execution.
Overview
8
8
years of professional experience
Work History
Benefits Program Specialist
City of Alexandria DCHS
08.2025 - Current
- Develop and implement streamlined processes for benefits enrollment and management.
- Analyzes client eligibility for various benefit programs, ensuring compliance with regulations.
- Mentor junior staff on program policies, enhancing team knowledge and efficiency.
- Maintains compliance with federal and state regulations, successfully passing all audits related to employee benefits programs.
Child Protective Services- Investigations
Prince William County
01.2025 - 04.2025
- Conducted thorough investigations of alleged child abuse and neglect, adhering to state and federal regulations.
- Interviewed children, parents, caregivers, and other relevant parties to gather information and assess risk.
- Evaluated home environments and living conditions to determine child safety.
- Collected and analyzed evidence, including medical records, school records, and police reports.
- Connected families with community resources and support services, such as counseling, substance abuse treatment, and parenting classes.
- Developed and implemented safety plans to mitigate immediate risks to children. Coordinated and facilitated family team meetings to develop service plans.
- Worked effectively in fast-paced environments.
Probation Counselor II
Fairfax County Juvenile and Domestic Relations District Court
01.2024 - 12.2024
- Prepared reports for judges detailing probationers' adherence to terms of their supervision.
- Conducts debriefings and interviews obtaining information of security, safety and investigative tactics.
- Uses word processing software and printing devices to produce a variety of standardized documents such as standard forms, letters and reports.
- Prepares and presents case briefings and summaries for state judges and juvenile services communicating achievements and state recommendations.
- Researches cases by interviewing clients, conducting home visits, searching databases and collecting information from third-party sources.
- Assess risks and strengths to develop individualized plans for rehabilitation.
- Leads and participates in other agency tasks as assigned by leadership.
- Maintained detailed records of probationer contacts, appointments, and interventions.
- Analyzes and interprets data, policies, regulations, procedures, and legal precedents.
- Produces clear and concise written investigative reports.
Benefits Program Specialist
City of Alexandria
01.2021 - 01.2024
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Entered benefits adjustments for overpayment and collection and communication to employees and clients.
- Provided strategic and operational advisory services, planning, and workforce evaluation/analysis.
- Recommended solutions to problems affecting promotion, development, training, and recruitment of special emphasis groups.
- Applied a variety of analytical and evaluative knowledge and skills to the Benefits programs and projects.
- Resolved issues and inquiries from plan participants regarding Medicaid and SNAP benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Maintained over 200 clients sensitive security files to keep company in compliance with current laws and regulations.
- Established and maintained effective working relationships with employees and agencies at all levels of the organization.
Human Services Worker
Department of Family Services
01.2020 - 01.2021
- Amplified meticulous and compliant documentation covering case activities for over 100 individuals monthly.
- Managed caseloads according to organizational guidelines and priorities.
- Educated employees regarding our benefits policies and their benefit options and how best to utilize their options.
- Conducted clear and thorough financial assessments, authorizations/pre-certs, and benefits.
- Maintained accurate case records and documentation of client interactions.
- Processed SNAP and medical insurance enrollments.
- Created and maintained HR Classification and Compensation governance guides.
Juvenile Probation Officer II
Department of Juvenile Services
05.2018 - 01.2020
- Made referrals where appropriate to community-based services like substance abuse programs, family court, GED classes, community service restitution and victim services programs.
- Prepared pre-sentence investigation reports, pre-dispositional reports and other documents.
- Implemented court orders to parents, relatives, foster parents, County Counsel, psychologist, therapist and other collateral contacts.
- Developed individualized case plans to address probationers' needs and reduce recidivism.
- Testified in court cases related to investigations.
Transportation Security Officer
Department of Homeland Security
10.2017 - 05.2018
- Implemented security-screening procedures that are central to Transportation Security Administration (TSA) objectives and that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported aboard an aircraft.
- Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
- Mitigated actual and potential security threats with effective use of critical thinking skills and training.
- Assisted in monitoring the flow of passengers through the screening checkpoint to facilitate orderly and efficient processing of passengers.
- Detected chemicals and explosives residue with testing equipment and swab systems.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Education
Bachelor of Science - Criminal Justice
University of Maryland Eastern Shore
Princess Anne, MD05-2015
Skills
- Case Management
- Conflict Resolution
- Organizational Skills
- Data Collection
- Policy interpretation
- Research and evaluation
- Verbal and written communication
- Attention to Detail
- Proficient in Microsoft Office
- Benefits administration expertise
- Strong analytical skills
Timeline
Benefits Program Specialist
City of Alexandria DCHS
08.2025 - Current
Child Protective Services- Investigations
Prince William County
01.2025 - 04.2025
Probation Counselor II
Fairfax County Juvenile and Domestic Relations District Court
01.2024 - 12.2024
Benefits Program Specialist
City of Alexandria
01.2021 - 01.2024
Human Services Worker
Department of Family Services
01.2020 - 01.2021
Juvenile Probation Officer II
Department of Juvenile Services
05.2018 - 01.2020
Transportation Security Officer
Department of Homeland Security
10.2017 - 05.2018
Bachelor of Science - Criminal Justice
University of Maryland Eastern Shore
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