JASMINE SKINNER
Baltimore
Summary
I am a results-driven accomplished professional with years of progressive experience optimizing the productivity of customer service-driven environments. A proven history of successfully providing front end customer service in retail and healthcare while simultaneously managing the administrative aspects of customer/resident service driven business operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Refund and Cash Application Specialist
Univeristy of Maryland Medical System
08.2024 - Current
- Reduced manual entry errors for increased accuracy in cash applications.
- Analyzed refund requests to ensure compliance with company policies and procedures.
- Collaborated with cross functional teams to resolve complex refund issues efficiently.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of insurance payments.
- Managed high volume correspondence, ensured timely, accurate routing of inquiries and requests to appropriate departments.
- Prevented delays and claim denials by correcting information prior to submission.
- Minimized errors in refund documentation by implementing a thorough review process before submission.
- Used data entry skills to accurately document and input statements.
- Processed and reconciled cash postings for accurate financial reporting.
Scheduling Coordinator
University Of Maryland Baltimore Washington Medical Center
08.2023 - 08.2024
- Performs basic registration of all patients for each appointment scheduled utilizing established policies for the capture of complete and up-to-date patient and insurance information.
- Documents all customer inquiries, issues and transactions and performs follow up to ensure all documented issues have been addressed by the necessary staff member to ensure the customer’s needs have been met.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used EPIC to schedule patients.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Receptionist/Business Office Coordinator
Autumn Lake Healthcare At Summit Park
03.2021 - Current
- Successfully contribute to operational productivity and efficiency goals of the rehabilitation facility by providing administrative support to nursing units in managing admissions, discharge, and patient communications process.
- Effectively serve as a first line of communication between the public (visitors, family members, vendors) with a focus on ensuring timely responses to questions related to facility processes and procedures to maintain compliance.
- Independently prepare various reports for distribution to the facility, including patient census reports, shift log documentation, incidents, or other important information to maximize communication efforts and improve patient flow.
- Managing business policies and procedures
- Provides administrative support to the finance department.
- Assures proper accounting procedures and controls are in place and followed.
- Assists in monitoring and billing collections activities.
- Ensures payments for billings are posted accurately and on a timely basis, prepared daily deposits.
- Maintain accurate and detailed notes on all resident interactions (payments, missing documents, account changes, information provided) to ensure proper documentation.
PT Assistant Business Office Coordinator
Peak Healthcare Frederick Villa
09.2022 - 02.2024
- Assists residents with completion of medical assistance applications and verifies eligibility.
- Communicates with patients, ensuring that medical information was kept private per HIPPA regulations.
- Assists business office manager with updating files and maintaining confidentiality of information regarding residents and facility.
- Assists in managing collections, resident fund accounts and posting payments.
- Answers all calls in a timely pleasant prompt manner and transfers to correct department.
- Greets all incoming visitors, patients and staff professionally as well as provides friendly, knowledgeable assistance to all.
Store Manager
Justice
10.2011 - 11.2020
- Successfully oversaw operational, customer satisfaction, and revenue goals of a high-volume clothing store by performing administrative, financial, and employee leadership functions to 19+ employees for a store with annual sales of $975K.
- Effectively managed the administrative, financial reporting, and compliance functions for the store, including communicating with corporate leadership daily, managing store paperwork, online order processing, and inventory management.
- Proactively monitored and evaluated store operations through a weekly analysis of key performance indicators, including financial reporting, calculating sales goals, identifying actual sales, employee productivity, budgeted plan, and inventory control.
- Oversaw and developed the monthly staffing schedule for all employees, focusing on creating strategic staffing schedules to ensure efficient store operations while operating within budgeted hours.
- Boost operational performance by participating in many facets of the HR process, including payroll, interviewing, onboarding, and comprehensive training on workflow processes and quarterly/annual performance reviews for all employees.
- Strategically develop and retain a high-performing sales team through employee development initiatives, cross-training, and performance monitoring, resulting in multiple promotions of staff to management/leadership positions within the company.
Education
High School Diploma -
Old Mill High School
Millersville, MD06.2008
Skills
- Customer Support/Relations
- Administrative Support
- Staff Management/Development
- Account Management/Payroll
- Data Entry Proficiency and Maintenance
- Patient Care Coordination/Confidentiality
- Medical Records/EMR
- Office Management Software
Certification
- CMT - Certified Medication Technician
- CPR/First Aid -AHA
Timeline
Refund and Cash Application Specialist
Univeristy of Maryland Medical System
08.2024 - Current
Scheduling Coordinator
University Of Maryland Baltimore Washington Medical Center
08.2023 - 08.2024
PT Assistant Business Office Coordinator
Peak Healthcare Frederick Villa
09.2022 - 02.2024
Receptionist/Business Office Coordinator
Autumn Lake Healthcare At Summit Park
03.2021 - Current
Store Manager
Justice
10.2011 - 11.2020
High School Diploma -
Old Mill High School