Jasmine Smoot
Mechanicsville
Summary
Dynamic Assistant Manager with a proven track record at Hobby Lobby, excelling in customer service and money handling. Spearheaded initiatives that significantly improved customer satisfaction and streamlined operations. Demonstrated exceptional team leadership and adaptability, fostering a culture of excellence and growth. Skilled in employee supervision and staff training, ensuring high-performance team dynamics.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Hobby Lobby
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Member
Chick-fil-A
03.2016 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
Homeschool
06.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Multitasking and organization
- Adaptability and flexibility
- Employee supervision
- Active listening
- Professional and courteous
Timeline
Assistant Manager
Hobby Lobby
08.2022 - Current
Team Member
Chick-fil-A
03.2016 - 08.2022
Homeschool
Similar Profiles
Brayden GrossBrayden Gross
Warehouse Worker at Hobby LobbyWarehouse Worker at Hobby Lobby
Gerty PizarroGerty Pizarro
Front End Customer Service Manager & Bookkeeper at Hobby LobbyFront End Customer Service Manager & Bookkeeper at Hobby Lobby
Cathy ClouseCathy Clouse
Cashier at HOBBY LOBBY Retail StoresCashier at HOBBY LOBBY Retail Stores