Summary
Overview
Work History
Education
Skills
Awards
Internships And Volunteer Experience
Languages
References
Work Preference
Timeline
Generic
Open To Work

Jasmine Thomas

Baltimore

Summary

Motivated and adaptable professional with leadership experience in fast-paced environments, strong customer service background, and hands-on exposure to healthcare and education settings. Proven ability to lead teams, solve problems quickly, support diverse populations, and communicate effectively. Seeking opportunities to contribute strong interpersonal, organizational, and service-oriented skills.

Overview

6
6
years of professional experience

Work History

Crew Leader / Shift Supervisor

Burger King
Baltimore
12.2019 - 08.2025
  • Supervised 6-10 team members per shift, ensuring smooth operations and adherence to safety and cleanliness standards.
  • Managed daily cash handling and financial reconciliation with 100% accuracy.
  • Trained 15+ new employees, improving team efficiency and service consistency.
  • Resolved customer concerns professionally, contributing to higher guest satisfaction scores.
  • Coordinated with management to execute store goals and maintain compliance with company policies.

Intern

Baltimore Alliance for Careers in Healthcare
06.2023 - 08.2023
  • Shadowed allied health professionals to gain knowledge of clinical workflows and patient interaction.
  • Completed training in workplace etiquette, communication, and conflict resolution.
  • Developed a post-secondary career plan including college, certification pathways, and job readiness goals.

Volunteer

Good Samaritan Hospital
06.2023 - 08.2023
  • Assisted nurses and patient care technicians with non-medical tasks to support patient comfort.
  • Provided companionship and assistance to patients, demonstrating empathy and professionalism.
  • Strengthened skills in compassion, patience, confidentiality, and teamwork.

Volunteer

Institute for Educational Leadership
08.2022 - 05.2023
  • Participated in leadership workshops focused on youth advocacy and community impact.
  • Collaborated with peers to develop projects addressing local community challenges.

Education

High School Diploma -

Mergenthaler Vocational Technical High School

Nursing Program (CNA Track) - anatomy, patient care fundamentals, medical terminology

Mergenthaler Vocational Technical High School

Some College (No Degree) - Social Work

Coppin State University
Baltimore, MD

Skills

  • Customer Service
  • Conflict Resolution
  • Training and development
  • Leadership & Shift Supervision
  • Team Collaboration
  • CPR Certified
  • Problem Solving
  • Critical Thinking
  • Adaptability
  • Time Management
  • Communication
  • Active Listening
  • Patient Support
  • Compassionate Care

Awards

  • McCormick Unsung Hero Scholarship Award
  • National Honor Society
  • Baltimore Alliance for Careers in Healthcare - Completion Certificate
  • CPR Certification

Internships And Volunteer Experience

  • Intern, Baltimore Alliance for Careers in Healthcare, 06/01/23, 08/01/23, Shadowed allied health professionals to gain knowledge of clinical workflows and patient interaction., Completed training in workplace etiquette, communication, and conflict resolution., Developed a post-secondary career plan including college, certification pathways, and job readiness goals.
  • Volunteer, Good Samaritan Hospital, 06/01/23, 08/01/23, Assisted nurses and patient care technicians with non-medical tasks to support patient comfort., Provided companionship and assistance to patients, demonstrating empathy and professionalism., Strengthened skills in compassion, patience, confidentiality, and teamwork.
  • Volunteer, Institute for Educational Leadership, 08/01/22, 05/01/23, Participated in leadership workshops focused on youth advocacy and community impact., Collaborated with peers to develop projects addressing local community challenges.
  • Student Participant, Youth & Government Program, 08/01/22, 04/01/23, Served as a student lawyer in mock court simulations, building skills in public speaking and case preparation., Worked with statewide peers to analyze legal scenarios and present arguments in simulated court sessions.

Languages

English
Full Professional

References

References available upon request.

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site

Salary Range

$16/hr - $1000/hr

Timeline

Intern

Baltimore Alliance for Careers in Healthcare
06.2023 - 08.2023

Volunteer

Good Samaritan Hospital
06.2023 - 08.2023

Volunteer

Institute for Educational Leadership
08.2022 - 05.2023

Crew Leader / Shift Supervisor

Burger King
12.2019 - 08.2025

High School Diploma -

Mergenthaler Vocational Technical High School

Nursing Program (CNA Track) - anatomy, patient care fundamentals, medical terminology

Mergenthaler Vocational Technical High School

Some College (No Degree) - Social Work

Coppin State University
Jasmine Thomas