Megan Short
Baltimore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Inventory Specialist Team Lead
RGIS
06.2018 - Current
- Led inventory audits to ensure accuracy and compliance with company standards.
- Developed and implemented inventory management strategies to optimize stock levels.
- Trained new staff on inventory processes, enhancing team efficiency and accuracy.
- Analyzed discrepancies in inventory records, identifying root causes for resolution.
- Assisted in forecasting demand trends, contributing to better inventory planning.
- Facilitated continuous improvement initiatives, reducing waste and improving productivity.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
PRP Aid
Brighter Future Support Services
09.2016 - 06.2018
- Facilitated client assessments to determine service needs and develop tailored support plans.
- Coordinated resources and referrals to community services for enhanced client support.
- Conducted individual and group counseling sessions to promote mental health and well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
Education
Bachelor of Science - General Studies
Johns Hopkins University
Baltimore, MDHigh School Diploma -
The Catholic High School of Baltimore
Baltimore, MD05-2011
Skills
- Teamwork and collaboration
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Word
- Microsoft Excel
- Fast typing speed
- Strong problem solver
Assessments
- Sales Skills — Proficient
- June 2020
- Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Full results: Proficient
- Delivery Driver — Highly Proficient
- November 2020
- Interpreting instructions, reading maps, and solving problems.
- Full results: Highly Proficient
- Work Style: Reliability — Familiar
- Tendency to be dependable and come to work
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Inventory Specialist Team Lead
RGIS
06.2018 - Current
PRP Aid
Brighter Future Support Services
09.2016 - 06.2018
Bachelor of Science - General Studies
Johns Hopkins University
High School Diploma -
The Catholic High School of Baltimore