Summary
Overview
Work History
Education
Skills
Timeline
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Jasmyne Scott

Temple Hills

Summary

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Overview

7
7
years of professional experience

Work History

Client Service Representative

Epiq Global
12.2023 - Current
  • Delivered exceptional client support, addressing inquiries and resolving issues promptly.
  • Managed client accounts, ensuring accurate information and timely updates.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Trained new representatives on company policies, procedures, and software systems.
  • Analyzed client feedback to identify areas for service improvement and innovation.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Coordinated with vendors to resolve discrepancies and maintain positive relationships.
  • Processed high volumes of invoices, ensuring accuracy and compliance with company policies.

Front Desk Supervisor

Kellogg Conference Center
03.2018 - 10.2024
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed strategies to streamline and improve office procedures.

Office Service Associate

Williams Lea
08.2022 - 12.2023
  • Maintained monthly, weekly and daily reports of transaction.
  • Distributed incoming mail from shipments, couriers and postal delivery to attorneys within organization.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Monitored stock of office supplies to report shortages to management.
  • Reviewed files and records to obtain information to respond to customer and client requests.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled office meetings and client appointments for staff teams.
  • Handle time sensitive documents that are confidential in nature.

Education

High School Diploma -

Parkridge Private School
Long Beach
02.2016

Skills

  • Meeting Support
  • Scheduling
  • Mail Processing
  • Correspondence
  • Guest Relations
  • Mail Handling
  • Staff Training
  • Problem-Solving
  • Microsoft Proficient
  • Customer Communication
  • Microsoft Office
  • Creative Thinking
  • VIP Guest Relations
  • Administrative Skills
  • Deadline Driven
  • Leadership
  • Payment processing

Timeline

Client Service Representative

Epiq Global
12.2023 - Current

Office Service Associate

Williams Lea
08.2022 - 12.2023

Front Desk Supervisor

Kellogg Conference Center
03.2018 - 10.2024

High School Diploma -

Parkridge Private School

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Jasmyne Scott