Detail-oriented IT Support Specialist with a proven track record of delivering exceptional technical support and enhancing user satisfaction. Extensive hands-on experience in troubleshooting, installation, and maintenance of hardware and software systems, combined with a strong ability to resolve issues efficiently, both remotely and on-site. Committed to providing comprehensive professional support through active analysis of user needs and maintaining clear communication for timely status updates. Recognized for strong collaboration and adaptability, ensuring seamless operations and reliable results in fast-paced school environments.