JASON ALDRED
Clinton,MD
Summary
Detail-oriented IT Support Specialist with a proven track record of delivering exceptional technical support and enhancing user satisfaction. Extensive hands-on experience in troubleshooting, installation, and maintenance of hardware and software systems, combined with a strong ability to resolve issues efficiently, both remotely and on-site. Committed to providing comprehensive professional support through active analysis of user needs and maintaining clear communication for timely status updates. Recognized for strong collaboration and adaptability, ensuring seamless operations and reliable results in fast-paced school environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Educator
Prince George County Public Schools
08.2024 - Current
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Facilitated classroom discussions to promote critical thinking and collaboration among students.
- Assessed student performance through regular evaluations, adapting teaching methods accordingly.
- Mentored new educators, providing guidance on instructional strategies and classroom management.
- Collaborated with parents and community stakeholders to support student success and engagement initiatives.
- Leveraged technology tools to enhance instructional delivery and improve student engagement in lessons.
IT Support Specialist
CA Inc
01.2019 - 05.2023
- Installed, configured and maintained computer systems and network connections
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime for users.
- Provided technical support through remote desktop tools and ticketing systems, enhancing user satisfaction.
- Developed and documented troubleshooting procedures, streamlining support processes for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Trained team members on new software applications, improving overall departmental productivity and efficiency.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Student Help Desk Support Specialist
Frostburg State University
10.2019 - 04.2023
- Proactively monitored system performance, and alerts and resolved as appropriate.
- Installation and configuration of software or plugins to client-server/workstation.
- Assisted customers with software installations and updates.
- Responded promptly to customer inquiries, providing technical assistance and solutions.
- Troubleshoot hardware and software problems, both remotely and on-site.
- Met call handling goals by closing an average of 47 calls per day with an 80% first call resolution ratio.
- Managed passwords, permissions, and security settings for end-users within company network.
IT Support Specialist
Prince George County Public Schools
08.2024 - Current
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Analyzed recurring technical issues, recommending solutions that improved overall user experience.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science (B.S.) - Computer Information Systems
Frostburg State University
Frostburg, MD05.2023
Skills
- Technical support
- Microsoft outlook
- Software installation
- Technical troubleshooting
- Network administration
- IT infrastructure
- Problem-solving
- Relationship building
- Team collaboration
Certification
- CompTIA Security+, May 2024
- Discipline of Computer Science
- Foundation of Computer Science
- Structured Systems
- Fundamentals of Networking
Timeline
Educator
Prince George County Public Schools
08.2024 - Current
IT Support Specialist
Prince George County Public Schools
08.2024 - Current
Student Help Desk Support Specialist
Frostburg State University
10.2019 - 04.2023
IT Support Specialist
CA Inc
01.2019 - 05.2023
Bachelor of Science (B.S.) - Computer Information Systems
Frostburg State University