JASON OWENS
Frederick
Summary
Recognized as a trusted go-to resource for delivering results in high-energy, people-focused environments. Known for blending charismatic communication, creative storytelling, and audience engagement, while also bringing a customer-first and teaching-oriented mindset that fosters loyalty, understanding, and satisfaction. Skilled in cultivating positive relationships across all levels, including students, clients, listeners, teams, and stakeholders, to create a collaborative, educational, and service-driven atmosphere. Thrive under pressure, consistently delivering high-quality work while managing competing priorities with professionalism. Passionate about driving organizational success through exceptional service, meaningful connections, and effective teaching, with a knack for handling sensitive matters, promoting brand messaging, and supporting team development and learning.
Overview
15
15
years of professional experience
Work History
Senior Program Specialist
Health Well Foundation
Germantown, MD
03.2023 - Current
- Assist patients in obtaining financial assistance for medication co-payments and insurance premiums, ensuring timely access to essential healthcare services.
- Provide individualized support and clear guidance to patients navigating complex healthcare systems, improving understanding of coverage options and available resources.
- Maintain accurate records and ensure data entry compliance with program guidelines.
- Prioritized initiatives based on customer needs and business impact, providing hands-on support and structure to ensure informed decision-making and enhance the overall customer experience.
- Collaborate with healthcare providers, insurers, and internal teams to streamline application processes and resolve patient concerns efficiently.
Senior Mobile Expert
T-Mobile
Frederick, MD
09.2018 - 03.2023
- Consistently generated over 30% of the store’s monthly revenue by building strong customer relationships, identifying needs, and upselling tailored products and services.
- Delivered exceptional customer service by resolving issues promptly, answering product inquiries, and creating personalized mobile solutions, which resulted in enhanced customer satisfaction and loyalty.
- Maintained accurate sales records and inventory documentation, contributing to compliance and standards.
- Trained and mentored new team members on company policies, sales techniques, and product knowledge, accelerating their ramp-up and performance.
Service Apprentice
United States Air Force
Cheyenne, WY
11.2011 - 10.2012
- Responded to and appropriately handled emergency situations that arose calmly and effectively, with the ability to change the approach or method to fit the situation best.
- Delivered high-quality hospitality and food service support across dining facilities, lodging operations, and fitness centers, ensuring exceptional service standards.
- Collaborated with cross-functional departments/groups —the ability to work well with others as an essential team player and leader.
Education
Bachelor of Science (B.S) - Media Communications
Los Angeles Film School
Skills
- Public Speaking & Facilitation
- Cross-Group Collaboration
- Problem Solving Methodologies
- Customer Retention & Satisfaction
- Audience Engagement
- Continuous Improvement
- Training & Development
- Brand Awareness & Growth
- Team Leadership
- Time Management
- Project Management
- Business Support
CORE COMPETENCIES
- Communication: Interacts with colleagues, clients, and non-technical stakeholders. The ability to translate technical jargon into layman's terms and collaborate effectively across teams.
- Customer Service: Inherent customer service oriented with proven success in handling sensitive situations and cultivating a rapport with even the most difficult of personalities.
- Team-Oriented: Always optimistic and looking for ways to boost morale with coworkers and customers. Willing to sacrifice to benefit the team.
Timeline
Senior Program Specialist
Health Well Foundation
03.2023 - Current
Senior Mobile Expert
T-Mobile
09.2018 - 03.2023
Service Apprentice
United States Air Force
11.2011 - 10.2012
Bachelor of Science (B.S) - Media Communications
Los Angeles Film School