Jason Parrott
Parkville
Summary
Dynamic leader and strategic problem-solver committed to optimizing operations for cost reduction and enhanced organizational efficiency. Proven ability to leverage independent decision-making skills and sound judgment to drive impactful results and foster company success. Skilled in identifying opportunities for improvement and implementing innovative solutions that align with business objectives. Passionate about cultivating a collaborative work environment that empowers teams to achieve their highest potential.
Overview
24
24
years of professional experience
Work History
Member Services Associate
MarketWise
02.2023 - Current
- Deliver exceptional experiences via inbound calls and emails, ensuring each interaction reflects company values.
- Maintain expertise in product offerings, campaigns, and promotions to provide informed guidance.
- Resolve complex customer issues quickly by identifying root causes and providing effective solutions.
- Strengthen customer loyalty through retention efforts and consultative recommendations.
- Consistently meet department goals in service levels, quality, retention, and performance.
- Collaborate with team members to maintain a high-performing, positive work environment.
Customer Experience Coordinator / Key Holder
Marshalls (TJX Co.)
10.2020 - 02.2023
- Lead TJX Credit program initiatives and drive results across the store.
- Delegate responsibilities to cashiers and floor associates to ensure smooth operations.
- Manage store opening/closing, payroll processing, schedules, and customer escalations.
- Support visual merchandising and product ordering.
- Conduct outreach to qualified candidates for hiring needs.
Store Manager
Rent-A-Center
10.2009 - 09.2020
- Oversaw daily operations, scheduling, inventory, collections, telemarketing, and customer service.
- Managed deliveries, pickups, and service calls.
- Achieved Sales Manager of the Year (2016) and multiple quarterly recognitions.
Store Manager
Foot Locker
09.2001 - 08.2008
- Led hiring, training, scheduling, customer service, and inventory operations.
- Drove strong visual merchandising execution.
- Awarded Manager of the Year (2006, 2007) and Big Trip Winner (2006).
Education
High School Diploma -
Forest Park High School
Skills
- Team leadership skills
- Exceptional customer service
- Instructional support
- Workforce performance optimization
- Workforce scheduling and payroll processing
- Merchandising expertise
- Sales and retention optimization
- Conflict management
- Proficient in Microsoft Office Suite
- Talent acquisition
Accomplishments
• Top Sales Manager in Region — 2017
• Top Gun Credit Manager — 2016
• Foot Locker Manager of the Year (2006, 2007)
• Big Trip Winner — 2006
Timeline
Member Services Associate
MarketWise
02.2023 - Current
Customer Experience Coordinator / Key Holder
Marshalls (TJX Co.)
10.2020 - 02.2023
Store Manager
Rent-A-Center
10.2009 - 09.2020
Store Manager
Foot Locker
09.2001 - 08.2008
High School Diploma -
Forest Park High School
Awards
Top Sales Manager in Region — 2017, Top Gun Credit Manager — 2016, Foot Locker Manager of the Year (2006, 2007), Big Trip Winner — 2006