Jassmin Orellana
Clinton
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Overview
5
5
years of professional experience
Work History
Manager
Target
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Dental Front Office Receptionist
Annandale Smiles
04.2022 - 10.2022
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
Hostess
Los Tios Mexican Restaurant
04.2018 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Applied Science - Criminal Justice
Prince George's Community College
Upper Marlboro, MD08.2024
Skills
- Performance Management
- Expense Tracking
- Contract Management
- Operations Management
- Office Organization
- Patient Scheduling
Accomplishments
- In highschool I was wingstaff for my AFJROTC program
- Manager at target and appointed leader of the month
- Deans list
- Cadet for PG police
- Internship with PGPD
Additional Information
I Drive and have my own car for transportation.
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Office Receptionist
Annandale Smiles
04.2022 - 10.2022
Hostess
Los Tios Mexican Restaurant
04.2018 - 02.2019
Manager
Target
Associate of Applied Science - Criminal Justice
Prince George's Community College
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