Javad Young
Oxon Hill
Summary
Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Technician
elme communities
Herdon
05.2023 - 02.2025
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Diagnosed problems and determined solutions for various customer issues.
- Reconditioned and repaired machine systems and components to return to operation.
- Repaired faulty components such as motors, pumps, valves, switches.
- Maintained accurate records of service calls, repairs, and parts used.
Service Technician
Greystar
Dulles
06.2022 - 05.2023
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Service Technician
InterSolutions
Dulles
04.2022 - 06.2022
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Diagnosed problems and determined solutions for various customer issues.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Kept records of parts and equipment used in projects to update inventory.
- Repaired faulty components such as motors, pumps, valves, switches.
- Logged services performed in service ticket system.
- Maintained accurate records of service calls, repairs, and parts used.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Air Duct Technician
tjk air cleaning
Fairfax
01.2021 - 04.2022
- Performed preventative maintenance on existing air duct systems to ensure optimal performance.
- Inspected job site before project start to identify obstacles and resolve issues.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
- Worked closely with other technicians on job sites to complete larger projects efficiently.
- Identified areas where energy efficiency could be improved by making modifications to the existing system.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Cleaned and sanitized air ducts using specialized equipment.
- Tested for proper airflow to ensure that all systems were functioning properly.
Picker Packer
Eaton Corporation
Beltsville
06.2019 - 12.2020
- Labeled boxes and placed in outbound collection areas.
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Inspected and verified shipments for accuracy and quality assurance.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Reported any damaged products to supervisor immediately upon discovery.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Shipping Supervisor
Terrific Clothing Store
Oxon Hill
09.2017 - 04.2019
- Created monthly reports on shipping activities for management review.
- Managed communication between customers, vendors, suppliers, and other stakeholders throughout the entire shipment process.
- Reviewed invoices from third party providers before submitting payments.
- Completed or assisted with difficult or skilled tasks.
- Developed inventory control systems to track incoming and outgoing shipments.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
Dishwasher
Granite City Food & Brewery
National Harbor
10.2015 - 08.2017
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Managed dish area organization and cleanliness.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Inspected dishes closely to check for remnants of food or dirt.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Mover Installer
EFI
Washington
02.2015 - 09.2015
- Wrapped furniture and fragile items securely, minimizing risk of damage during transport.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Loaded and unloaded moving trucks with efficiency and care, ensuring no damage to items.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Assistant Manager, Customer Service
Ablaze Concept
Oxon Hill
06.2010 - 02.2015
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed accounts for payments received or approved credit arrangements.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Prep Cook /Cashier Team Lead
KFC Restaurant
Silverhill
06.2007 - 05.2010
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Received and stored food and supplies.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Executed proper techniques when preparing menu item ingredients.
Lifeguard
u.s aquatic
Suitland
07.2006 - 09.2009
- Performed regular cleaning and maintenance of pool equipment.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Educated patrons about safe swimming practices through public announcements.
Sales Associate
Forman Mills
Suitland
12.2007 - 06.2008
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
Assistant Manager
Family Dollar
District Heights
09.2006 - 10.2007
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Prep Cook /Cashier
Popeye's Restaurants
Oxon Hill
11.2004 - 10.2006
- Monitored temperatures of prepared food and cold-storage areas.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Received and stored food and supplies.
Education
Some College (No Degree) - Camt
Baltimore City Community College
Baltimore, MDSkills
- Work documentation
- Maintenance and repair
- Service reports
- Documentation and reporting
- Preventive Maintenance
- Customer service
- Equipment inspection
- Technical training sessions
- Service call response
Certification
HVAC technician certification, EPA, clean Air Section 608
Timeline
Service Technician
elme communities
05.2023 - 02.2025
Service Technician
Greystar
06.2022 - 05.2023
Service Technician
InterSolutions
04.2022 - 06.2022
Air Duct Technician
tjk air cleaning
01.2021 - 04.2022
Picker Packer
Eaton Corporation
06.2019 - 12.2020
Shipping Supervisor
Terrific Clothing Store
09.2017 - 04.2019
Dishwasher
Granite City Food & Brewery
10.2015 - 08.2017
Mover Installer
EFI
02.2015 - 09.2015
Assistant Manager, Customer Service
Ablaze Concept
06.2010 - 02.2015
Sales Associate
Forman Mills
12.2007 - 06.2008
Prep Cook /Cashier Team Lead
KFC Restaurant
06.2007 - 05.2010
Assistant Manager
Family Dollar
09.2006 - 10.2007
Lifeguard
u.s aquatic
07.2006 - 09.2009
Prep Cook /Cashier
Popeye's Restaurants
11.2004 - 10.2006
Some College (No Degree) - Camt
Baltimore City Community College
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